Technical Support Tech I, Intelliswift, Chantilly, VA
Intelliswift -
Chantilly, VA,
US
Technical Support Tech I
Date Posted: 2024-05-08
Job description
Pay rate range - $25/hr. to $28/hr. on W2
Job Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Day to Day responsibilities
Years of Experience: 0-3 of hardware experience
Degree or Certification:
Job Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Day to Day responsibilities
- Daily work assignment with ticket queue
- Troubleshoot servers, (break-fix) fixing broken servers
- Work with hardware servers
- Hardware experience
- Team oriented
- Punctuality
Years of Experience: 0-3 of hardware experience
Degree or Certification:
- No degree required
- Some computer experience, hardware knowledge