Location:
Location:
Restaurant General Manager in Rockville, MD at First Watch Inc. **Location:**
100 Gibbs Street **Experience:**
At least 3 year(s) **Job Description**
**Restaurant General Manager**
**Major Purpose:**
To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.
The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK *(2018 Business Intelligence Group).* We LOVE our employees more than bacon and have a You First philosophy, referring to the importance of putting people first.
**We also offer:**
No night shifts EVER!
Amazing growth opportunities
Insurance benefits and employee perk programs
Matching 401K contributions
Tuition reimbursement and continuing education programs
First class training
Meal discounts
And much more...
**Job Description**
* Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally
* Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally
* Lead and run a shift effectively and develop and train Operations Managers to do the same
* Conduct and determine regular managerial staff meetings and team member meetings
* Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers
* Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively
* Execute effectively and train other managers to do the same use of the Daily Shift Card and Red Book
* Train management/staff in all proper EOD procedures, including banking
* Utilize time chit" method of daily employee performance review
* Ensure maintenance of a safe and harassment free workplace
* Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints
* Initiate and follow-up of phone call and email communications in a timely manner and as appropriate
**Additional Responsibilities:**
* Forecast and determine scheduling needs for the individual restaurant
* Prepare and post weekly work schedules, and ensure the schedule is implemented properly
* Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner
* Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary
* Accurately complete payroll, weekly, mid period and EOP administration work properly
* Effectively promote First Watch outside the restaurant
* Obtain and maintain safe food handler certifications
* Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner
* Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process
* Regularly channel communication up through the Director of Operations and Regional Vice President
* Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant
* Effectively plan and lead weekly manager meetings and monthly server meetings
* Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action
* Ensure compliance with federal, local, and state laws, company policies and procedures
**Staff/Budgetary Responsibilities:**
The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars.
**Job Requirements**
* A High School Diploma
* Bachelors of Arts concentration in food & beverage, business, marketing or management is preferred
* Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred
* Must have completed Culinary and Food Expert (CAF) training program
* Effective oral and written communication skills
* Regularly work 50-55 hours per week
* Must hold a valid drivers license and drive for company business as required
* Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties
* Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives
* Human Resources management skills in employee relations, recruiting and retention and employee recognition
* Ability to supervise and oversee employees in roles from entry level to mid-level management
* Ability to work with no supervision and prioritize all operations of the restaurant
* Ability to make difficult and quick decisions
* Advanced analytical and problem solving skills
* Excellent computer skills with emphasis on MS operating systems
* Exceptional organizational skills and attention to detail
* Strong communication, presentation and writing skills
* Ability to communicate effectively with all levels of management
* Ability to work well under pressure in a fast paced, dynamic environment
* Ability to multitask and prioritize effectively
* Ability to effectively manage teams as well as work effectively as part of a team
* Passion for providing excellent service and quality
**Additional Physical Requirements:**
* Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound
* Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.
* Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis
* Must be able to tolerate temporary exposure to extreme temperatures and temperature changes
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