**Position Overview** **:** T he Laboratory Coding Team Leader is responsible for communicating company goals, ensuring compliance with standards, and deadlines to the team. Motivates team members and assesses performance. Provides guidance, instruction, training, and leadership skills to inspirethe team to perform at their optimum. **Specific Responsibilities** **:** * Manages the day-to-day operations of the team.

* Motivates the team to achieve organizational goals.

* Develops and implements a timeline to achieve targets immediately.

* Delegates tasks to team members and monitors for execution.

* Conducts training of team members to maximize their potential while aligning strengths and skillsets with job requirements.

* Empowers team members with skills to improve their confidence, knowledge, and communication skills.

* Exhibits strong communication skills and positive attitude with internal (team members, other departments, and leadership) and external customers (patients, clients, insurance companies, vendors, and employers).

* Alerts the Billing Supervisor and/or the Manager Lab Revenue Cycle of any anomalies with the integrity of contracts and/or contract databases.

* Develops strategies to promote team member adherence to company regulations and performance goals.

* Conducts team meetings to update members on best practices and continuing expectations.

* Generates and shares comprehensive and detailed reports about team performance, company related objectives, and deadlines.

* Informs the leader of consistent issues as they occur and make recommendations to improve departmental quality outcomes.

* Provides quality customer service including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

* Assists management in the development and implementation of new policies and procedures.

* Evaluate and assign appropriate CPT or HCPC codes for laboratory testing including, but not limited to, potential future services.

* Researches and advises of coding changes and educates key stakeholders on updates.

* Maintains current knowledge of payer regulations.

* Assists with maintaining accounts receivable days within designated goal.

* Performs the correct revenue cycle process (i.e. billing or payment posting functions) to adjudicate claim within payers timely filing guidelines.

* Manages rejections from clearinghouse.

* Coordinates activity with internal and external customers and serves as primary contact person for issues relating to revenue cycle.

* Selects priorities and organizes work and time to meet them in order of importance.

* Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.

* Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as directed by management .

* Projects/Maintains a positive attitude and conducts his/herself in a manner conducive to improving the working environment and morale and supporting leadership initiatives.

* Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.

* Demonstrates attention to detail, initiative, and judgment.

* Exhibits poise, tact, and compassion dealing with patients and clients.

* Performs other duties and special projects as assigned.

**Education and Experience:**

* High School Diploma or GED equivalent.

* 4+ years experience in a position meeting and communicating with the public.

* 4+ years of billing, payment posting, or A/R experience in a healthcare setting.

* Experience in medical and laboratory coding and billing, AAPC coding certification preferred.

* Work requires motivational skills and the ability to develop, implement, and assess performance metrics.

* Experience analyzing company needs, employee development, and goal setting.

* Instructional experience in a group business setting preferred.

* Strong understanding of goals and standards for customer service.

* Investigative mind and strong research skills.

* Thorough knowledge of various kinds of Microsoft office software.

* Work requires advanced reading, writing and oral communication skills.

**Competencies:**

**Customer Service:** Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available.

**Integrity:** Upholds personal and professional ethics and values, considering the values of GENETWORx and respecting the culture, beliefs, and abilities of individuals.

**Ability to effectively perform in a fast-paced environment:** Demonstrates the ability to respond to multiple difficult requests with a consistently high level of accuracy.

**Work Environment:** May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities.

**Physical Demands:** While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

**Travel:** Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected