[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Rep you'll: Diagnosis, troubleshoot, and problem triage customers' open issues; Communicate solutions to customers; Identify and escalate potential issues as needed; Proactively communicate and close the loop with customers and all stakeholders; Assist in customer conference calls as necessary; Document issues for review; Grow your skills in querying, reviewing, and using data to improve the process and workflow...Hiring Fast >>