**DARCARS Automotive Group**

**Automotive Service Manager DARCARS Lanham Ford/KIA**

**Lanham, MD - Full Time**

**DARCARS Automotive Group** is now seeking for a **Service Manager** The **Automotive Service Manager** is responsible for running an efficient and profitable servicedepartment. She/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

**Qualifications:**

* 4 years auto service technical experience

* 5 year service manager or writer experience

* Experience managing groups and teams

* Ability to communicate effectively and quickly to customers and employees

* Body Shop experience preferred

**Responsibilities:**

* Forecast goals and objectives for the department and strive to meet them

* Strive for harmony and teamwork with all other departments

* Prepare and administer an annual operating budget for the service department

* Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

* Hire, train, motivate, counsel, and monitor the performance of all service department staff

* Providing training on administrative policies and procedures for all department personnel

* Direct and schedule the activities of all department employees

* Provide technical assistance to employees as needed

* Conduct meeting with department employees to discuss activities and problems of mutual interest

* Monitor technicians payroll records

* Establish and maintain good working relationships with customers to encourage repeat and referral business

* Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives

* Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities

* Maintain liaison with factory representatives

* Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance

* Handle all customer complaints

* Quality check completed jobs

* Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance

* Ensure that the work areas and customer waiting area are kept clean

* Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts

* Maintain reporting systems required by general management and the factory

* Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.

* Ensure that customers service files are up-to-date and are readily available for reference

**Benefits:**

* Insurance: medical, vision, dental

* Short-term and long-term disability plans

* Life Insurance

* 401(k)

* PTO and Paid Holidays

* Employee discounts on vehicle purchases, parts and service repairs

* Opportunities to join our community service initiatives

* Internal career advancement opportunities

*This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.*

*DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.*

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