** District Service Manager**

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At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary:** Thermo King is hiring a District Service Manager to join our team. In this role, you will help manage the technical service support and training requirements of assigned Thermo King Dealers and customers to deliver an exceptional and consistent service experience. Also, in coordination with the District Sales Manager, your responsibilities and objectives will be to develop plans to secure growth in dealer business, competitive accounts, Intelligent Services, and Service-related accounts.

**Responsibilities:**

* Provide timely, expert service advice and instruction to technical, maintenance, installation, and training needs of assigned accounts.

* Effectively manage commercial policy within the assigned financial budget to quickly address customer issues to maintain relationships and to deliver an excellent customer experience.

* Serve as the main service liaison between the customer, Thermo King Corporation and our dealers to ensure a consistent level of service and strong communication on all service matters to reduce costs, downtime, and improve efficiency.

* Works closely with other sales and service staff, internal functions, and leadership to resolve issues quickly and provide customers with a great experience.

* Monitor and enforce dealer compliance with authorized dealer agreement as it related to service issues.

* Bring customer issues and awareness to TK Corp in order to develop long term technical and/or product development solutions to the market.

* Ensure adherence to safety rules (vehicle safety) in the field.

**Qualifications:**

* High School or Associates Degree; Bachelors degree from a four-year college or university preferred

* Minimum of five (5) years experience in field service/sales support or related role. Prior experience working with dealers is a plus.

* Must possess a valid drivers license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in previous 5 years; Hit & Run, License Suspension, Reckless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

* Strong communication skills, including training

* Good problem-solving skills

* Ability to travel 60%

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.