Service Director, Ourisman Auto Group, Alexandria, VA
Ourisman Auto Group -
Alexandria, VA,
US
Service Director
Date Posted: 2024-05-07
Job description
SUMMARY
We are looking for a Service Director to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you!
WE OFFER:
RESPONSIBILITIES
REQUIREMENTS
About the Dealership
Ourisman Automotive of Virginia believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are looking for a Service Director to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you!
WE OFFER:
- Competitive Compensation Package
- Medical, Dental
- Life and Disability
- 401K
- Paid Vacation
- Career Growth Opportunities
RESPONSIBILITIES
- Ensure customers receive prompt, courteous, and effective service
- Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work among technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
- Manage Work in Process, Cash Clearing, Warranty and other related schedules
- Control Expense
REQUIREMENTS
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience required
About the Dealership
Ourisman Automotive of Virginia believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.