Howard County Library System - Laurel, MD, US

Branch Manager

Date Posted: 2024-05-07

Job description

You are the dynamic leader of a team of extraordinary people who are the heart and soul of the Savage Branch. You guide them as they get to know our diverse community, provide an extraordinary customer experience, and make the magic happen behind the scenes. You are welcoming and create a sense of belonging and fun. You earn trust by supporting and developing your staff to be the best they can be. You create and maintain an environment of inclusion, diversity, and respect for your staff.

Whether working directly with customers or behind the scenes, our remarkable team is committed to ensuring that we work to achieve our racial and social equity goals in all that we do. We are seeking highly motivated Branch Manager to join our Savage Branch team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Interested in joining our team?

The responsibilities that guide us:

Position Howard County Library System (HCLS) as a major component of public education for all ages
Contribute to achieving HCLS' racial and social equity goals. Please view the Brave Voices, Brave Choices initiative
Advance HCLS' educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)

Who you are:

You lead people with compassion and patience
You motivate and inspire your staff
You are their cheerleader and they look to you for guidance
You are a great communicator and active listener
You value development of yourself and your staff
You are organized and decisive, able to make the difficult decisions
You value collaboration on all levels
You are a master at diplomacy

Requirements

A job you will love:

You enthusiastically direct, oversee, and manage the curriculum, activities, events and day-to-day Branch operations to advance public education for everyone
You lead the creation, implementation, evaluation and overall execution of all Branch functions, performance/service plan to promote public education
You establish Branch culture by modeling HCLS vision, fostering positive working relationships, and encouraging creativity and camaraderie on a daily basis
You ensure service, instruction and research adhere to HCLS' customer service philosophy
You ensure staff meets or exceeds the job performance expectations
You collaborate with Branch Leadership Team and staff to ensure daily operations exceed customer service expectations
You collaborate with managers at all levels to advance customer service and experience
You serve as a conduit for communicating to staff, ensuring that employees are well informed on a continuous basis
You identify staff educational needs and resources to address them
You develop and teach classes
You have a thorough understanding of, and ability to perform all Branch functions, filling in as needed
You oversee and participate in the Branch's role in A+ Partners in Education
You may serve as an A+ liaison and/or on the A+ Advisory Committee
You serve on HCLS system wide committees
You proactively seek solutions to concerns and issues raised relating to the public
You perform ongoing evaluation of Branch materials and makes recommendations to, and collaborates with, Materials Management to maximize borrowing
You take pride in the appearance of all public areas of the Branch and ensure it reflects HCLS' vision and culture
You seek out and initiate opportunities to partner with other community leaders and organizations to promote HCLS' mission and its racial and social equity goals
You represent HCLS on miscellaneous committees and boards and at county-wide events
You perform other duties as assigned
You adhere to all policies and procedures

Requirements

Do you have what it takes?

Master's degree (or Bachelor's degree and equivalent work experience)
Minimum of five years of increasingly responsible supervisory experience managing a diverse staff
Minimum four years professional experience in a public library, bookstore or customer service setting
Demonstrated experience leading community engagement efforts
Demonstrated experience and proven ability to work collegially and collaboratively with staff and community representing diverse backgrounds
Demonstrated ability to use sound judgment and diplomacy
Demonstrated ability to motivate people, and to lead committees, and small and large groups
Outstanding management skills and strong team building talent
Superior writing and public speaking ability
Tech savvy - proficient in Microsoft Office Suite and social media
Ability to articulate and convey HCLS' overall curriculum and vision to staff, the public, and funding authorities
Demonstrated ability to be positive, adaptable, and forward thinking
Demonstrated ability to develop and maintain effective, collaborative working relationships with diverse groups, including staff, the library community, government leaders and the community
Current valid driver's license

Your job will involve being on the move:

You need to stand, walk, bend, stoop, squat, reach, and push/pull carts. In addition, strenuous activity is required, such as carrying bags or boxes of books or arranging rooms for classes and events. Some driving may be required.

Additional Information:

Position located at the Savage Branch
Works under the supervision of the Chief Operating Officer - Public Services
Full-time; 37.5 hours per week, Monday - Saturday, including two nights per week, alternating Fridays and Saturdays, and Sundays (if needed)
Grade 14; Salary $69,335 - $121,580
May be required to participate in LATI (Library Associate Training Institute)
Position open until filled

EEO STATEMENT

Howard County's diversity is its greatest asset. Howard County Library System embraces its multi-cultural and multi-ethnic character. All communities, including communities of color and immigrant communities, are fundamental to our spirit of service, workforce and long-term success. Equity and empowerment are top priorities. We believe all Howard County residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. Among our goals is for our workforce to reflect the community it serves. We are actively working to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Howard County Library System takes pride in providing equal employment opportunities

2024-06-15

Branch Manager, Howard County Library System, Laurel, MD

Branch Manager

Job description