Gridiron IT is seeking a Quality Control Specialist to work onsite in Chantilly, VA. Must have an active TS/SCI CI Polygraph.

What you'll get to do:

Work with a friendly team with growth opportunities

Provide front line customer interaction to solve basic technical problems and provide support for all assigned areas

Change management and tracking of all program help desk tickets

Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly

Using Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alerts

Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule

Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps

Responsible for opening, tracking and closing trouble tickets

Ensures problem ownership and promotes end-user satisfaction

Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner

Conduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS) 500-27

You'll bring these qualifications:

Active and current TS/SCI with polygraph

Bachelor's degree or equivalent, and a minimum 7 years of related experience

Experience with ServiceNow

Experience with Splunk

Strong customer service skills

Strong verbal and written communication skills

Strong, active listening skills

Detail-oriented

Ability to multi-task in a fast-paced environment

Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)

Experience with ServiceNow ticketing system

Documentation and updating ServiceNow incidents

Providing support to end-users spanning a variety of issues

Identifying, researching, and resolving technical problems

Responding to telephone calls, email, and personnel requests for technical support

Documenting, tracking, and monitoring the problem to ensure a timely resolution

Works independently with limited supervision

Good organizational skills

Good leadership skills

Good time management skills

Good problem-solving ability

Good analytical and logical skills

These qualifications would be nice to have:

Tenable experience

Qmulos Q-Audit experience

CM Data Base (CMDB) experience

Security+ (desired)

Experience with Problem and Incident Management

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. 5000 2022 recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.