Quality Assurance and Training Specialist - Patient Access & Support Services | Luminis Health Care Enterprise

Join our team as a Quality Assurance & Training Specialist and gain the opportunity to make a meaningful impact on patient access and support services!

You'll be part of a dynamic environment that values continuous improvement and offers opportunities for professional growth.

Here are the key responsibilities and requirements:

• Design and maintain training materials and resources for the Patient Access and Support Services Team.
• Conduct new hire departmental training sessions and provide ongoing support and coaching.
• Develop competency assessments and conduct training evaluations.
• Monitor quality of work, identify areas for improvement, and develop training plans.
• Collaborate with department leaders on performance improvement initiatives.
• Stay updated on system changes and updates to ensure efficient workflows.

Educational/Experience Requirements:

• Minimum 3 years of related Patient Access experience in a healthcare setting.
• Prior experience in Registration/Scheduling/Pre-Certification is required.
• Demonstrated experience in developing and conducting employee training programs.
• Knowledge of Quality Improvement methods and process redesign techniques.
• Strong interpersonal, communication, and leadership skills.
• CHAA certification preferred, required within 6 months of hire.
• Epic Credentialed or obtained within 12 weeks of hire.
• High school diploma or GED required. Associate degree in a Healthcare related field or Business Administration preferred.
• Equivalent combination of education and experience in a related field in lieu of degree.

About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George s County, Calvert County, and Maryland s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.

Luminis Health is an Equal Opportunity Employer (EOE)