The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Answer calls from public, prospective enrollees, and their representatives.
• Document inquiries using applicable systems.
• Meet QA and performance metrics.
• Facilitate material requests via mail, email, or download.
• Transfer/refer to appropriate entities as needed.
• Escalate issues when necessary.
• Provide translation services for non-English speakers.
• Attend required meetings and trainings.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Has 1-2 years of experience with Genesys Cloud contact center.
• Spanish Bilingual

Training Schedule/Duration: 8:00 AM - 5:00 PM MF / 15 days

Hours of Operation: 8:00 AM - 6:00 PM EST MF

Location: Remote / Work At Home, but must live in Virginia

Pay Rate - $17.46-bilingual (Eng/Span)

Technical and Workspace Requirements:

Internet Connectivity:

- Minimum internet speed: 25 Mbps (single user), 50 Mbps (shared), 5 Mbps upload (10 Mbps preferred).

- Ethernet connection required (Category 5 or 6).

- Proof of internet speed (e.g., Speedtest.net screenshot) required.

Dedicated Workspace:

- Quiet and Private Area: Your workspace should be a dedicated area in your home that is quiet and free from distractions. It should provide a similar environment to a traditional office setting.

- Secure and Confidential: The workspace must be secure to maintain confidentiality of any sensitive data or conversations. It should not be accessible to others during work hours.

- No External Noise: The workspace should be in a location where external noises (such as traffic, construction, or public disturbances) are minimal or nonexistent.

Equipment Will Be Provide

- Webcam required (must be on camera during training).

Assessment and Training:

- Candidates must pass the CSR assessment