Position title Service Manager III - Columbus, OH Description The Service Manager III (SM III) schedules, facilitates and performs corrective and preventive maintenance duties necessary to maintain and enhance the community.

**JOB DUTIES:**

* Prioritizes, completes and/or delegates maintenance work and maintenance service requests, to include, but not limited to: grounds, cleaning, specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable.

* Schedules and provides on-call maintenance for evenings, weekends and holidays as scheduled.

* Tracks the status of all work orders.

* Manages and executes the Make-Ready/Turn process.

* Completes move-out checklist assigning appropriate move-out charges, and forwards to management.

* Schedules and inspects employee and vendor/contractor work performed to ensure quality, completeness, and compliance with company standards.

* Purchases supplies adhering to the property budget and company policies and procedures.

* Reviews, codes, and approves all vendor invoices.

* Participates in the preparation and management of the operating budget and monthly variance reports.

* Inspects the physical apartment site identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Property Manager and Regional Service Manager (RSM) for review.

* Participates in staff selection/interview process.

* Trains all service staff under the approval and direction of the RSM.

* Prepares annual reviews, implements goals, objectives and personal development plans for all direct reports.

* Performs other duties as assigned. Actual job duties/responsibilities may vary depending on community size.

**PERFORMANCE OBJECTIVES:**

Include, but not limited to:

* Service Request Resolution and Timeliness

* Make Ready Process Compliance and Quality

* Customer Service Surveys

* Property Scorecards

* Budget Compliance

**PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE:**

* Advanced level maintenance skills related to: painting, carpentry, electrical, HVAC, and plumbing, emergency/security systems, and pool maintenance

* Holds a Type II or greater EPA certification

* Effective oral and written communication skills

* Able to give clear direction and respond to inquiries

* Project management skills including planning, organizing, and coordinating tasks

* Negotiation and conflict resolution skills

* Compliance to OHSA, maintaining MSDS documentation

* Mastery in safety procedures regarding hazmat, eye protection, lock out tag out and machinery and basic first aid

* High School Diploma or equivalent, supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry; three years property management experience; one year at the management level.

* A minimum of 1-3 years of experience.

**WORK ENVIRONMENT:**

The SM III works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule (days/hours) varies depending on the property. Hours are usually scheduled from 8 a.m. 5 p.m. and may be scheduled to work weekend days (Sat/Sun). Must be available to work over-time as needed and work on-call schedule. This individual should be flexible and readily available depending on the needs of the property.

**PHYSICAL REQUIREMENTS:**

The SM IIIs physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work.

**CORE VALUES:**

Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their best judgment in determining the most appropriate course of action, embracing and upholding the Core Values as their guiding principle.

**Live with Integrity**: The quality of being honest and having strong moral principles is paramount to the success of our organization.

**Are Accountable**: We are accountable to ourselves. Our success is a result of what we do.

**Are Humble**: We are humbled by the opportunity to serve each other in our organization with a low self-preoccupation. No egos and no jerks.

**Bring Tremendous Effort Everyday**: To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day to what we do.

**Look At Things Creatively**: We challenge ourselves to break out of established patterns in order to look at things a different way

Job Location 1444 Chesapeake Ave, Columbus, Ohio, 43212