[Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / PTO - As a Member Support Associate you'll: Collaborate with members via phone, email and chat to manage current reservations; Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations; Resolve difficult issues with corporate contacts with a positive, professional tone; Maintain detailed notes on all interactions with members and partners; Process client refunds in a timely manner; Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >>