Front Office Agent, Hyatt Hotels Corporation, Vienna, VA
Hyatt Hotels Corporation -
Vienna, VA,
US
Front Office Agent
Date Posted: 2024-05-13
Job description
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Our Strating hourly rate is $17.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences
- A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Ability to multitask. Answer phone calls at the desk, respond to guest inquiries, perform check in and checkout duties, greet guests in the lobby and create guest request orders.
Respond to guests' issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members and departments to accommodate all guest needs
Ability to learn and master front desk computer systems (Opera, Colleague Advantage, Reserve, Hotsos Service Optimization, Zingle, Sertifi, 3 rd party reservations portal).
Offer guest room upgrades at time of check in
Process World of Hyatt enrollments
Must be able to work flexible shifts and have open availability including weekends and holidays.
Must have a reliable transportation.
Ability to work shifts in the Regency Club (6:00 am - 2:30 pm / 2:00 pm 10:30 pm).
Must be able to handle food and beverage safely according to company standards.
Perform other duties and projects as assigned