Location: Herndon, VA, United States

Work is no longer a place. Its what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology!

Thats where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and video products so that YOU can do YOU. Wherever and whenever.

Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!

Poly is seeking a Customer Experience and Demonstration Manager to join our Experience & Demonstration team. As the Customer Experience and Demonstration Manager, you will be responsible for the delivery of world class demonstrations and experience for our customers and partners from the Poly Experience Center (PEC) in Herndon, VA.

In this role you will ensure that the goals and objectives of each visit to the PEC are exceeded by having well planned and perfectly executed experiences. You will play a key part in the planning, organization, and facilitation of each experience on site and for remote customers while tasked with conducting most, if not all, technical demonstrations. You will be given the opportunity to develop a broad understanding of Polys messaging, product offering and roadmap. You will become well versed with our established video environment, collaboration and configurations, as well as the ability to discuss and demonstrate those products configurations with interested customers and partners.

The Herndon PEC hosts a mix of Enterprise and Government customers, as well as Global Partners. Your ability as the Customer Experience and Demonstration Manager to adapt to all types of customers and audiences is therefore key. You will also need to possess the skills to build strong relationships with the local sales team thereby enabling a continued flow of new customers and partners through the Herndon facility.

**Your day to day**

* Facilitation of high-level Briefings to include management of objectives, agenda, presenters, and action items through the session.

* Perform technical demonstrations on site and to a remote audience via video in a professional manner, encouraging customer interaction, while ensuring the timeline is respected.

* Interface with Sales and SE organizations to craft and execute customized agendas for each of our visitors to the Poly Experience Center to ensure objectives and messaging is in line with the customers goals.

* Creatively develop new ways of demonstrating specific solutions in specific context be they vertical based or scenario based.

* Interact with both external and internal customers (Sales and Sales Engineers) with openness and flexibility while ensuring the experience processes are respected and the appropriate equipment and resources are provided to achieve a successful demonstration.

* Incorporate both active listening and flexibility to ensure a personalized and targeted experience for our internal and external customers alike.

* Maintain accurate documentation and tracking using the provide tools and applications

**What you bring to the team**

* You have excellent presentation skills, confidence in front of video

* You are a bit of a technical geek at heart

* You have a customer focused (service) attitude

* You possess well-developed listening skills

* You have strong Technical skills including but not limited to a general understanding of:

+ Video and audio communications

+ Collaboration tool

* You pride yourself in your strong verbal and communication skills

* You can innately adapt to any audience from C-level executives to sales and technical audiences

* You have a knack for manage situations under stress with a calm and positive attitude

* You have a track record of managing projects from start to finish and exceeding expectations

* You possess advanced knowledge of MS Office Tools

* You have the disciple to work independently while being part of a geographically dispersed team

* You speak a second language

* Youve had previous technical training/demonstration experience and/or familiarity with ABPM best practices.

**Our Culture**

At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.

* **C3 Customer. Customer. Customer:** Customer obsession is everyones job. You enjoy solving customers problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.

* **Raise the Bar:** You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.

* **Communicate Courageously:** You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.

* **Onward and Upward:** You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.

* **Own It:** You know your business, your customers, and your team inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like its your own, and put Poly first.

* **Take the Leap:** Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.

* **Ride Together:** We are one team. We do what we say well do, we treat each other with respect, we have each others back, and we hold each other accountable.

* **Leaders Lead:** You know you are part of a larger global community and make decisions as good stewards of the earth, its resources and its people.

**Our Commitment as an Equal Opportunity Employer**

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

No matter where youre based, youll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.

**COVID-19 Policy in the United States**

Poly is a federal contractor. US applicants will be required to comply with Polys vaccination requirements for COVID-19 by date of hire.

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