Center 1 (19052), United States of America, McLean, Virginia

Director, Chief of Staff

External Affairs (EA) works to change banking for good through the collective efforts of seven teams and key partnerships across the enterprise. We work with external and internal stakeholders to envision and create a world of greater socioeconomic opportunity by advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Corporate Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, Government and Policy Affairs, Regulatory Relations, and EA Strategy and Engagement.

We pride ourselves on disrupting the status quo, and EA teams have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a better future.

The EA Strategy and Engagement team is looking for an exceptionally bright, multitasking, and self-motivated Manager to support the Chief of Staff team and the broader EA organization by enabling leaders to execute strategic work while ensuring a best-in-class associate experience.

This associate on the External Affairs Strategy and Engagement team will execute, collaborate on, and lead as appropriate substantive and significant projects and activities often clearly related to delivery and enablement. The associates work will involve a focus on delivering business value through identifying, facilitating and tracking critical transformation and continuous improvement opportunities across EA.

**Chief of Staff Responsibilities include:**

**_Strategic Efficiency_**

+ Directly support the Corporate Communications leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, enterprise connections, and program execution

+ Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

**_Operational Excellence_**

+ Be a force-multiplier driving the effectiveness of EA and Corporate Communications

+ Individually and collaboratively, diagnose the business critical gap to goal in how EA and Corporate Communications works today versus how we should work in the future and help put the organization on the path to future state

+ Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of both EA and Corporate Communications

+ Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities

+ Appropriately incorporate and collaborate with subject matter experts across EA and the Enterprise to ensure that all partners have the full support of Corporate Communications in envisioning and delivering against their business value and social impact opportunities

+ Help ensure that all of Corporate Communications connections and consultations related to core Capital One business activities are well-managed

+ Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact

+ Partner with Admin team to evaluate and manage meeting schedules and time commitments

**_Broader EA and Enterprise Engagement_**

+ Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future

+ Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

+ As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

**Basic Qualifications:**

+ At least 6 years of experience in strategy consulting, advising internal clients, external clients, or a combination of the three

+ At least 5 years of experience in change management, continuous improvement, business transformation, or any combination of the three

**Preferred Qualifications:**

+ At least 7 years of experience offering advising or consulting services to executive level clients, external or internal

+ At least 4 years of experience working in a corporate function

+ At least 3 years of experience working in social impact, racial equity, ESG, shared value, corporate social responsibility, or any combination of the five

+ At least 3 years of experience with political, media, or regulatory stakeholders, or any combination of the three

+ At least 3 years of experience in organizational design, staffing, budgets or any combination of the three

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**

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Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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