IT Technician, Valley Health, Winchester, VA
Valley Health -
Winchester, VA,
US
IT Technician
Date Posted: 2024-05-19
Job description
Who We AreValley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.What You Will Do:The IT Technician is responsible for providing enterprise-level assistance to Valley Health customers in diagnosing and troubleshooting hardware and software issues, to include resolving issues relating to connectivity, operating systems, and all peripheral devices, i.e. phones, printers, scanners, etc. Support may be provided in person, by phone, by email, or by remote desktop access. Pro-actively involved with the maintaining and upgrading of hardware and software to ensure optimal workstation performance. Engaging customers with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to prioritize and manage open issues taking ownership and seeing through to resolution, in accordance with established Service Level Agreements (SLA). Ensures all issues/resolutions are properly logged in the ticket management system. Provides prompt and accurate feedback to the customer and ensure their IT systems are fully functional after troubleshooting. Maintains a clean and organized work environment.What You Will Bring:EducationHigh School Diploma or GED requiredPost-Secondary Technical Training requiredExperience2-5 years multi-platform, multi-application environment experience with several hundred network nodes preferredCertification & LicensuresMicrosoft, CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transferDell Certification (desktop/laptops) required or obtained within six months of hire/transferValid driver's license and clean driving record requiredQualificationsWorking knowledge of Microsoft and Apple Operating Systems and software integration within these operating systems requiredWorking knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Symantec products requiredAbility to research, diagnose, troubleshoot, and resolve assigned incidents in an efficient and timely manner to meet the needs of the end userAbility to work under pressureAbility to prioritize tasks based on urgency and importanceCustomer service oriented and excellent communications skillsAbility to communicate with users regardless of their computer skillsProperly documents incidents/resolutions within the ticket management systemAbility to manage projects requiredWhat You Will Get:At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:* A Zero-Deductible Health Plan* Dental and vision insurance* Generous Paid Time Off* Tuition Assistance* Retirement Savings Match* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing* Membership to Healthy U: An Incentive-Based Wellness ProgramValley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.To see the full scale of what we offer, visit valleyhealthbenefits.com.Exclusions applyWe celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.EOECriminal Background ChecksVA State Police and WV State Background and Fingerprinting (WV Cares)3rd party Background CheckFLSA ClassificationNon-exemptGrade803Physical Demands6 A Customer Service