Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able To Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Engineering

Skills:

Job Qualifications:

Atlassian JIRA, Information Technology Infrastructure Library (ITIL), ITSM, Microsoft SharePoint, Scaled Agile Framework (SAFe)

Certifications:

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. GDIT is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities:

HOW A SERVICENOW BUSINESS ANALYST WILL MAKE AN IMPACT

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processesBe a key member of an overall engagement team focused on delivering customer outcomesLead customer design workshopsGuiding customers in defining and refining business requirement for functional aspects of the solutionDrafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themManaging and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectationsContribute towards continuous improvement of leading practicesGrowing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:

HOW YOU WILL SUCCED

Must be a US CitizenMust be able to obtain DHS suitability prior to starting employmentMust be able to obtain a TS/SCI Clearance8+ years of directly relevant experience2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuningSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-boxStrong documentation and technical writing experience.

Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:

6 years of experience with Bachelor s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Professional experience may be substituted for college degree

Desired Certifications:

DoD 8570.1-M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification required.Agile software development methodology certification (e.g. SCRUM Master) desired.Certified Systems Engineering Professional (CSEP) certification desired.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Herndon

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#J-18808-Ljbffr