**Primary Responsibilities**

Manage and monitor activities of all employees in the Front Desk department, making sure the team adheres the standards of excellence

Schedule guest service team members according to labor standards and forecasted occupancy.

Conduct employee training and development; assist in performance reviews and disciplinary action

Conduct applicant screening and initial interviews of guest services applicants

Maintain a professional and high-quality service-oriented environment at all times

Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.

Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.

Inform all Front Desk staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out

Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.

Greet guests upon arrival and ensure escort to accommodations if appropriate.

Track employee performance with upselling guest rooms

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.

Coordinate daily activities with hotel management team on a daily basis.

Hold monthly department meetings keeping staff informed of all activities in the hotel

Other duties as assigned

**Education/Experience**

Associates Degree in Hospitality preferred

1-3 years experience in hospitality required

Supervisory experience preferred

Customer service experience required

Experience handling cash and credit card procedures

Attention to detail

Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

*Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*

**Apply for Assistant General Manager**

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