** Assistant Manager - Hospitality - #295 - Evenings/Overnight**

**Location:** Sheetz Stores #00295 - 2703 PETERS CREEK RD NW ROANOKE, VA

**Starting Rate of Pay:** $20.00

**Additional $1.50/hr. for working 10pm-6am**

**Full or Part Time:** Full Time

**Shift Needed:** Evenings/Overnight

**PRIMARY PURPOSE OF THIS POSITION:**

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

**Schedule**

* Friday - Off

* Saturday - Off

* Sunday - 7am - 4:30pm

* Monday - 4pm - 1:30am

* Tuesday - 4pm - 1:30am

* Wednesday - 4pm - 1:30am

* Thursday - 4pm - 1:30am

**ESSENTIAL FUNCTIONS: (other duties may be assigned)**

- Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.

- Provide input into the scheduling of staff.

- Resolve customer complaints and concerns in a timely manner.

- Ensure compliance with applicable policies, procedures and programs.

- Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.

- Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.

- Ensure the completion of end of day tasks.

- Oversee the proper placement, pricing and stocking of merchandise in the store.

- Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

**REQUIREMENTS:** *(Equivalent combinations of education, licenses, certifications and/or experience may be considered)*

**Education**

* High School Diploma or GED required.

* Two-year degree in a business related field preferred.

* Successful completion of certification testing as needed.

**Experience**

* One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

**Licenses/Certifications**

* ServeSafe

* Any other legally required certification