Help Desk Technician, Vector Talent Resources, Herndon, VA
Vector Talent Resources -
N/A
Herndon, VA,
US
N/A
Help Desk Technician
Date Posted: 2024-04-19
Job description
Location: Herndon, VA
Client: Telecommunications Firm
Contract Duration : 6 months w/ possibility of conversion to full-time
Benefits: Medical, Dental, Vision, PTO, and Paid Holiday
Pay:Up to $30/hr DOE
Schedule: Monday - Friday 9:30a-5:30p or 10a-6p EST - ONSITE
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.
Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system
Maintain communications with employees throughout the problem resolution process
Create, modify, and manage Active Directory objects via Windows Server
Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
Desktop and laptop hardware troubleshooting
Perform inventory and asset tracking duties
Support company cybersecurity efforts on all clients
Maintain and update computer and systems documentation
Qualifications :
Degree in an IT-related field or equivalent experience
2 + years of working experience as 1st Level Support / User Helpdesk
Solid expertise in current Microsoft desktop operating systems and application software
MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019
Tanium
Solid knowledge of personal computer hardware configuration and setup
Experience with Master Data Management (MDM) preferred but not required
Basic knowledge of DNS, FTP, TCP/IP, file, and print servers
Experience in using Active Directory, creating, and managing accounts
Strong interpersonal and relationship-building skills, conducive to team development
Excellent telephone and face-to-face communication skills
Ability to multitask in a challenging, fast-paced environment
Good communications skills in English, both verbal and written
Creative and innovative in problem solving
Availability to work after hours and weekends
Capable of writing and presenting detailed documentation
Physical Requirements:
Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen
Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.