**IT Support Specialist**

**Rockville, MD, United States Job Location**

**- Experience (in Years)**

**Full Time Job Type**

** IT Support Specialist**

**Job Description**

The IT Support Specialist maintains computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and works virtually around the globe. The IT Support Specialists duties include user and desktop support (hardware and software), helpdesk, and data management to ensure smooth delivery of technology services.

**Due to COVID-19, and subject to situational changes, the position is expected to be fully remote through** **November** **30, 2021****, and can be remote long-term for the right candidate.** **Must be legally authorized to work in the US for any employer without sponsorship.**As a covered Federal contractor, EnCompass must comply with the President's Executive Order 14042 and the follow-on guidance issued by Safer Federal Workforce Task Force on COVID-19 Workplace Safety. Therefore, **all US-based EnCompass employees must be fully vaccinated against COVID-19 by December 8, 2021**, to include staff working from home.

**Position Duties and Responsibilities Essential functions:**

Provides technical support to staff on hardware and software related issues either by phone, online or in person

Installs and configures software and hardware (printers, network cards etc.)

Researches and responds to IT related questions; troubleshoot problems; maintains workstation and LAN performance

Provides training for systems, platforms, and applications

Maintains software licenses and upgrades schedules

Monitors system and network performance and diagnoses hardware/software faults

Supports transitions to new systems, platforms, and applications

Keeps track of all Windows 10 issues from patches, features, deployment, permissions on the ticketing system

Installs requested application/s on the user machine

Maintains computer and video equipment in the conference rooms, copiers and phones; provides technical support to users when problems arise

Communicates with IT vendors (i.e., Dell, UBT, etc.) to troubleshoot and resolve any technical problems

Engages fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass functions

Other duties as assigned

**Position Requirements**

*Qualifications*

Minimum of a Bachelors degree in IT field and 4 years experience working in an office environment

*Experience and Skills*

Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

Team player with good communication and interpersonal skills

Attention to detail and strong organizational skills

Ability to work in a changing and dynamic work environment

Ability to establish and maintain working relationships with a diverse group of staff

Demonstrated experience in working on multiple priorities consecutively and sequentially and meeting quality standards for accuracy, attention to detail, and timeliness

Ability to work independently and collaboratively as needed

Experience with working with and maintaining databases

Able to prioritize and drive to results with a high emphasis on quality

Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Must have experience working in a help desk / service desk, or customer service

Ability to work in an appreciative and strengths-based environment

Must have IT experience, including a good understanding of networking and/or network monitoring

Excellent computer skills in MS Word, Excel, PowerPoint; knowledge of website applications a plus

Knowledge of Microsoft products including but not limited to O365, SharePoint, and Outlook

Working knowledge of active directory for Windows group policy settings

**How to Apply** Submit CV & Cover Letter, and complete the application. *EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidates qualifications, and the needs of EnCompass as a businessnot on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.*

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

**Job Requirements**

IT , ITSUPPORT

**About Company**

EnCompass LLC is a women-owned, small business consulting firm working in International Development, and offering innovative and customized solutions for , , , and . We have experience in more than 70 countries and a team of more than 100 staff and 1,200 experts around the globe. We partner with government and multilateral agencies, nonprofit organizations, and corporations around the world, offering thought leadership, rich diversity, and technical expertise in , , , , and .

Founded in 1999, EnCompass began as a virtual organization supporting clients and implementing work through a network of staff and expert consultants. Today, we have more than 110 full-time staff and a Global Consulting Network, our vetted database of specialists, through which we engage, on average, 200 consultants each year. In early 2017, EnCompass opened its first international office in Addis Ababa for Transform: a Primary Health Care project. In 2019, we set up our second field office in Lima, Peru. We maintain a full-time staff presence in Benin, Ethiopia, Germany, Great Britain, Peru, and Uganda.

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