Help Desk Specialist - Active DoD Security Clearance, Piper Companies, Washington, DC


Piper Companies -
N/A
Washington, DC, US
N/A

Help Desk Specialist - Active DoD Security Clearance

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST

MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE

MUST HAVE A COMPTIA SECURITY+ CERTIFICATION

Responsibilities:
Provide Tier 2 IT support for end users and VIPs
Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools
Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
Perform Active Directory user account administration and password resets
Manage and resolve incident support tickets in BMC Remedy and ServiceNow
Answer questions for users via phone, email, live chat, and instant message

Requirements:
Must have an Active DoD Secret or TS Clearance
Must have a CompTIA Security+ Certification or equivalent/higher level certification
Must have experience working in a DoD/Military environment
2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management
Experience providing technical support for software applications, mobile devices, hardware, and network systems
Experience using some or most of the following systems:BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

Compensation:
Salary Range: $65,000 - $70,000depending on experience/degree &non-negotiable above 70K

Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.

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Full-time 2024-06-01
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