Overview

Are you detailed oriented with a knack for business to business customer service? KellyConnect needs your skillset! We're seeking a operations coordinator to work at a premier employer centrally located in Irvine, California.

Schedule/Compensation Details:Attractive hybrid work solution that offers the best of both worlds

2 days remote, 3 days onsite

Competitive pay rate- $27

Why should you apply:Medical and dental benefitsOpportunity to gain valuable experience.Enjoy a positive and supportive work environment.Paid training to ensure you have the skills & knowledge to succeed.

Responsibilities

What's a typical day as a Operations Coordinator? You'll be:Filtering and gathering customer information in an organized manner from spreadsheets.Using a database to gather appropriate asset information for customer.Serving as an Internal Resource supporting Field Sales organization by compiling reportsCoordinating service activitiesCompleting order Fulfillment tasksSupporting invoicing requestsTracking tasks to completion over time.Assisting Field Sales Organization by filling quote requests.Updating asset data in Salesforce as necessaryReviewing and processing entitlement/warranty contract sale dataServicing invoice entries in Salesforce.Working in tandem with Sales and Service Field to facilitate customer support and resolving any warranty issues.Providing detailed reports of Service History on Assets as requestedMaking recommendations for process improvements, best practices and documentation updates

This task has the following expectations:Error Free WorkCustomer satisfactionAttendance and PunctualityOn time/above minimum SLA delivery360 Degree Survey Results

Qualifications

This job might be an outstanding fit if you:Are innovative, a self starter, a team-player and have strong work ethicCan demonstrate the ability to rapidly learn new and changing processes and technology, often on the flyAre able to work in a cross-functional team environmentHave extreme attention to detailHave excellent oral & written communication skillsAre able to display self-discipline and focusHave organization skills to process and execute multiple deadline driven tasksHave 3-5 years of experience in customer service, logistics and/or operationsHave strong computer skills in MS Office, Excel, Outlook, etc

We'd prefer it if you:Have medical device experienceHave Salesforce experienceHave a Bachelor's degree

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