STATEMENT OF JOB:

The Executive Director shall have full responsibility for the operation and management of the community and all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.

Responsibilities include but are not limited to:

Human Resources:

• Oversee all hiring practices to ensure that the facility complies with local, state, and federal laws
• Approve all hires and terminations
• Ensure that staff is hired within budgetary guidelines
• Oversee an effective orientation and in-service training program in compliance with company guidelines
• Oversee an effective employee recognition program in compliance with company guidelines
• Seek out and utilize community resources and support services, such as behavioral health providers, home health agencies, and professional senior service groups, to enhance resident care
• Demonstrate good customer service and a "Harmony Attitude" at all times
• Oversee a weekend manager-on-duty program

Staff Meetings:

• Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs
• Oversee Weekly department head meeting (Once per month this meeting is devoted to safety issues)
• Oversee monthly full-staff meetings to include employee recognition and in-service training
• Conduct one-on-one meetings with department heads as needed
• Conduct weekly in-house care plan meetings with HCC, CNA/Med Tech, and Dietary rep to identify resident changes and update ISPs if necessary

Financial Management:

• Participate in the preparation of the community budget
• Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department
• Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
• Maintain oversight of all financial monitoring tools/reports review with appropriate personnel
• Lead approval process for all contracts for any services in the community
• Approve and initial all A/P invoices
• Review daily staffing tool to ensure that hourly staffing is within budget
• Review A/R each month and ensure appropriate follow-up for all delinquent accounts

Regulatory Issues:

• Comply with all local/state/federal regulations and stay aware of relevant changes and updates
• Plan for and manage the survey process and prepare all plans for correction
• Maintain good relations with Local/State regulatory agencies
• Participate in industry organizations to stay abreast of local/state/federal issues/trends

Risk Management:

• Oversee the completion of all risk assessments and necessary family and physician communication for at-risk residents
• Oversee corporate and state compliance with incident reporting guidelines
• Ensure all staff, residents, and visitors follow established safety regulations including fire safety/prevention, smoking regulations, infection control, etc.

Marketing:

• Maintain or exceed budgeted occupancy
• Oversee the development and implementation of the marketing plan:
• Co-chair the marketing team and participate in all meetings
• Ensure successful use of all marketing tracking systems
• Review all marketing reports
• Make at least three outreach referral contacts weekly and attend local networking groups monthly
• Conduct marketing tours to prospects as needed

Resident and Family Relations:

• Sustain good resident relations through daily visits; monitor resident and family morale
• Oversee monthly Resident Council Meetings
• Oversee Resident and Family Grievance Process
• Oversee the resident move-in process to ensure a smooth transition for all new residents and their families
• Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
• Oversee Family Email Program
• Oversee community/family events
• Coordinate discharge planning with resident/family/HCC and marketing
• Ensure enforcement of the Resident Bill of Rights

Environment/Physical Plant:

• Make daily rounds to ensure that the building is clean and furniture is placed appropriately
• Oversee the routine and preventative maintenance programs
• Oversee Capital Improvement projects as needed
• Conduct weekly community walk-throughs with Maintenance Director

Requirements:

• Bachelor's degree with a minimum of 3 years experience working as an Executive Director
• Must hold a current administrative license for the state in which the position is located
• Demonstrated success managing all aspects of senior community operations
• Strong sales leadership
• Ability to build relationships with community groups that will help grow census
• Strong customer service skills with the ability to problem-solve
• Ability to lead a management team and promote staff development
• Demonstrated record of financial management proficiency
• Ability to prioritize and manage multiple projects simultaneously
• Thorough knowledge of state/federal regulations
• To ensure timely response to community emergencies on weekends or after hours, the Executive Director must live within a thirty (30) mile radius of their assigned community.
• Ability to work flexible hours including evenings and weekends
• Must be able to lift, carry, and push up to 25lbs