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Job Description
Night Manager
At Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect, Integrity, Teamwork, Spirit of Conquest and Sustainable Performance. Showcase your leadership and interpersonal strengths as Night Manager to maximize the Rooms Operations and ensure an exceptional guest journey.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Lead and manage all aspects of the overnight team from Front Office to Housekeeping and Food & Beverage
Manage and coordinate all Group and Individual arrivals
Maintain close liaison with Sales, Conference and Finance teams
Product daily, weekly, monthly and quarterly reports as required
Balance operational, administrative and Ambassador needs
Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
Ensure seamless operation of the Hotel as the Manager on Duty
Provides managerial support for Guest Services, Housekeeping and Security in the overnight operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of the Overnight Front Office Ambassadors in line with productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Overnight Ambassadors to ensure accurate overnight reporting and to effectively prepare the subsequent shift for the day's operations ahead
Assist guests regarding hotel facilities in an informative and helpful way
Complete night audit process, inclusive of transmitting daily credit card transactions, balancing daily revenues and generating daily operational reports
Follow departmental policies, procedures and service standards
Flexible work schedule which may require day shift coverage
Complete all project work in a timely manner
Follow all safety policies
Other duties as assigned
Qualifications
Your experience and skills include:
Previous leadership experience in a similar role required
A minimum of one year's Front Office management experience required
Previous experience with a Property Management system required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.