MILITARY VETERANS

Customer Service Representative - Elkridge, MD

POSITION SUMMARY

Create a personal experience for our customers by being obsessed with service: building strong relationships with our customers both externally and internally, troubleshooting issues, and providing excellent service. Willingness to learn products, equipment, services, etc. as well as offer suggestions and recommendations to best fit our customers' needs is imperative.

POSITION EXPECTATIONS

• Build sustainable relationships of trust with internal and external customers through open and interactive communication
• Processes customer orders, service requests, price requests and returns via live chat, email, and over the phone
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Partner with the sales team to meet and exceed customers service expectations
• Make outbound calls to customers regarding orders, deliveries, backorders, etc.
• Maintain expert working knowledge of all systems, tools, processes & procedures set in place
• Seize opportunities to upsell products when they arise
• Participate in ongoing departmental &/or industry related training
• Go the extra mile to engage customers
• Other duties as assigned

MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

Associate s degree or equivalent from two-year College or technical school; or four years related experience and/or training; or equivalent combination of education, training, and experience preferred but not required.

Experience:

Experience is preferred, but not required

• 2 years previous experience in a customer/sales support role

Knowledge/Skills:

• Possess a passion for knowledge: the more you know the better you can service our customers
• Empathetic, good listener and problem solver to help assist customers in difficult situations
• Meticulous attention to detail
• Customer focus with adaptability to different personality types
• Able to interact professionally with customers and fellow employees
• Live by and lead by TSR s values and serves as an example of the best we want to see in our team
• Reliable and responsive
• Demonstrate honesty, integrity, and conscientiousness care about doing the right thing, not the easy thing
• Possess a positive attitude
• Innovative mindset demonstrate flexibility and problem-solving skills when met with challenges
• Exceptional written and verbal communication skills
• Strong analytical capabilities and problem-solving skills
• Exceptional time management and organizational skills
• Ability to perform multiple, simultaneous complex assignments without direct supervision
• Able work independently and/or collaboratively within a team willing to roll up your sleeves and help the team get work done
• Proficient in Microsoft Outlook, Excel, and Word

About the Company:

Rudolph Supply is a local office products business with over 70 local employees and services over 3,000 customers in the Baltimore/DC metro area. Our corporate office and warehouse facilities are located in Elkridge, MD. Since 1980, Rudolph Supply has continued to grow in size, expand our services, and build a loyal clientele. Our success can be attributed to our dedicated staff who are dedicated to providing excellent service.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

About the Company

Rudolph Supply a Division of TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) ###-####.

Rudolph Supply maintains a drug free workplace.