Help Desk Specialist III, Abacus Service Corporation, Washington, DC
Abacus Service Corporation -
Washington, DC,
US
Help Desk Specialist III
Date Posted: 2024-05-01
Job description
0 Help Desk Specialist III Client Company/Dept. Name Department of the Interior - National Indian Gaming Commission Division of Technology Support - IT Support Services ddress NIGC Headquarter facilities City Name WASHINGTON DC State Name WA-Washington Zip Code 20534-0004 If others (Address) Duration of the project Project Start Date 12/1/2022 Project End Date 1-Dec-23 Due date for Resume submission 8-Nov-22 No. of Openings 2 No. of Maximum Submissions 4 Job Description The contractor will support the NIGC DoT teams with:
1. Technical Support Services
. Devices Support:
i. Mobile Devices
ii. Audio visual, and video teleconference equipment
b. Deployment of new desktop and laptops hardware
i. Image development and support
ii. operating system upgrades
iii. specialized software installation
Tasks performed by Labor Category - Help Desk Specialist III
. Customer Service Support:
i. End-user support for software, peripherals, and devices
ii. Installation of specialized software
iii. Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices
iv. End-user training support for in-house specialized software including but not limited to:
1. Web and SharePoint solutions
b. Devices Support:
i. Mobile Devices including but not limited to:
1. I-phone, I-pad, Samsung Phone
ii. Audio visual, and video teleconference equipment
iii. Multi-function devices that copy, fax, and print
iv. Stand-alone printers
c. Deployment of new desktop and laptops hardware
i. Image development and support
ii. operating system upgrades
d. Customer equipment relocation support
e. Coordinate and communicate with NIGC personnel for government property management Skill set info Strong customer service
Strong problem-solving skills
Strong communication skills
5 years of IT support experience
o Imaging and support of Windows laptop and desktop PCs
o Support of Printers and Scanners
o Installation, setup and troubleshooting of engineering and accounting software applications
o Apple iPhone and iPad support
o Note smartphones support
. Service Desk Incident initial point of contact to log, resolve and document end-user problem
b. Technical Support for Mobile Devices, Audio visual, and video teleconference equipment
c. Technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation
d. Customer equipment relocation support and inventory Education Certifications (if required) Documentation Required for submission Work Hours 7:00 AM and 7:00 PM Eastern Time Monday thru Friday except Federal holidays and except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Work authorization required US Citizen/GC/EAD Relocation is accepted N/ Remote work Yes dditional Notes if any
1. Technical Support Services
. Devices Support:
i. Mobile Devices
ii. Audio visual, and video teleconference equipment
b. Deployment of new desktop and laptops hardware
i. Image development and support
ii. operating system upgrades
iii. specialized software installation
Tasks performed by Labor Category - Help Desk Specialist III
. Customer Service Support:
i. End-user support for software, peripherals, and devices
ii. Installation of specialized software
iii. Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices
iv. End-user training support for in-house specialized software including but not limited to:
1. Web and SharePoint solutions
b. Devices Support:
i. Mobile Devices including but not limited to:
1. I-phone, I-pad, Samsung Phone
ii. Audio visual, and video teleconference equipment
iii. Multi-function devices that copy, fax, and print
iv. Stand-alone printers
c. Deployment of new desktop and laptops hardware
i. Image development and support
ii. operating system upgrades
d. Customer equipment relocation support
e. Coordinate and communicate with NIGC personnel for government property management Skill set info Strong customer service
Strong problem-solving skills
Strong communication skills
5 years of IT support experience
o Imaging and support of Windows laptop and desktop PCs
o Support of Printers and Scanners
o Installation, setup and troubleshooting of engineering and accounting software applications
o Apple iPhone and iPad support
o Note smartphones support
. Service Desk Incident initial point of contact to log, resolve and document end-user problem
b. Technical Support for Mobile Devices, Audio visual, and video teleconference equipment
c. Technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation
d. Customer equipment relocation support and inventory Education Certifications (if required) Documentation Required for submission Work Hours 7:00 AM and 7:00 PM Eastern Time Monday thru Friday except Federal holidays and except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Work authorization required US Citizen/GC/EAD Relocation is accepted N/ Remote work Yes dditional Notes if any