Responsibilities:

• Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
• Assist with general department administration and reporting
• Manage customer service tickets and chats
• Responds to questions and/or provides information upon request from members (internal and external)
• Processes requests/transactions, as appropriate
• Assists members and potential members in understanding and utilizing products and services
• Other duties as assigned

Requirements of the Member Services Specialist:

• One to two years of previous experience in customer service
• Demonstrated knowledge of banking products, services, policies, and procedures
• Previous telephone sales and customer service experience
• Excellent oral, written, telephone and interpersonal communication skills
• Excellent organizational and problem-solving skills
• Must possess a strong service orientation
• Ability to handle multiple tasks/priorities in a fast-paced environment
• Tech-savvy including proficiency in Microsoft Office Suite programs