**Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Hotel General Manager**

**Hotel Brand:** Holiday Inn Express & Suites

**Location:** United States, Virginia, Roanoke

**Hotel:** Holiday Inn Express & Suites - Roanoke Civic Center - (ROAOA)

**Jobnumber:** FRROAOA500

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*This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees*.

*By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer*.

JP Hospitality searching for a General Manager for the NEW Holiday Inn Express, Roanoke, VA. JP Hospitality is a Virginia based hospitality company which owns and operates 15+ hotels.

****Your day to day****

Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.

Specifically:

Guest Service:

* Maintains guest services as the driving philosophy of the hotel

* Handle any guest problem or complaint in a professional and courteous manner

* Personally demonstrates a commitment to guest service by responding to guests needs

* Is committed to making every guest completely satisfied with their stay

* Trains all staff on how to interact with the guests and the procedures on a guest complaint

* Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance

Marketing and Sales Management:

* Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business

* Devotes a minimum of 10 hours a week assisting with sales related activities to improve the revenue performance of the hotel

Profit Management:

* Helps maintain a conservative budget in order to maximize profit marginIdentifies potential revenue and expense opportunities and possible problems

* Trains all staff in financial control procedures for cash, vouchers, inventories and receivables

* Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality

Human Resource Management:

* Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation

* Maintains a positive cooperative work environment between staff and management

* Ensures hotel employees know hotel objectives of the property

* Administers personnel policies fairly and consistently

* Ensures personnel files are accurate and comply with both local and federal laws and regulations

* Resolve employee grievances in a fair and timely manner

* Ensures employees understand policies, pay procedures, and benefits

* Ensures training objectives and development plans are completed

* Monitors and maintains acceptable turnover levels

* Develop cross training opportunities for the Associates throughout the hotel

* Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary

* Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines

* Create staff schedules for all departments

* Ensure there is adequate coverage across all departments and must avoid overtime hours

* Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager

Asset Management:

* Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities

* Ensures ongoing staff and employee involvement in preventative maintenance programs

* Protects the interest of the hotel during capital projects

* Has outstanding property Quality Evaluations

* Inspects hotel rooms, building exterior, parking lot

* Comply with all brand standards

Safety and Security Management:

* Knows local health and safety codes and regulations that apply to the hotel

* Understands and implements "Right to Know" laws

* Recognizes and corrects potential safety hazards

* Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same

* Uses ongoing safety training to minimize worker's compensation claims

* Comply and adhere to all company policies and procedures

* Responsible for hotel accident prevention programs

* Have a sound knowledge of all emergency procedures

****What we need from you****

We offer a competitive salary package with bonus.

****What we offer****

Requirements:

* Associate or Bachelor's degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience

* Minimum of 2 years in a supervisory capacity within a hotel environment

* Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors

* Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long

* Must be available on call when away from work

* Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems

* Have a working knowledge of the maintenance & operating procedures of all departmental equipment

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