** Virginia Online Operations Support Specialist (VAVA)**

**Job Category****:** Academics **Requisition Number****:** VIRGI023066 Showing 1 location **Job Details**

**Description**

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**Get to know Virginia Virtual Academy (VAVA) !**

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K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment thatencourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the Stride K12 partner school, Virginia Virtual Academy. We want you to be a part of our talented team!

The mission of Virginia Virtual Academy is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

The School Operations Support Specialist 2 provides school operations support for both internal and external customers with an emphasis on school launch, account access and maintenance, enrollment, and compliance activities across all supported systems.

**Essential Functions****:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

* Provides troubleshooting and solutions in a timely manner to routine issues through the use of internal databases and standard operating procedures; more complex issues referred upward

* Assists with school operations and maintenance activities related to course availability, enrollments, system set up, semester and year end transition, etc. across all supported platforms

* Works with schools and production support engineers to troubleshoot system related issues and updates customers accordingly

* Maintains operations-based and school-based reports, as deemed necessary

* Facilitates access request for customers and internal K12 staff for all supported systems

* Utilizes product and process knowledge to determine best approach to meet defined client operational support needs; staying current on any new product enhancements

* Collaborates as necessary with Sales, Client/Account Management, Product Development, IT, and other key stakeholders, to gain knowledge that will ensure client operational support needs are met

* Contributes to the integrity, confidentiality, and security of all student records per policy

* Surfaces opportunities and propose solutions to enhance operational efficiency and optimal customer experience

* Works with office and administrative staff to ensure the school is in compliance with and meets all audit requirements

* Serves as primary point of contact for district partners and assists with communication between the Company and districts related to student enrollments and withdrawals

**Supervisory Responsibilities:** This position has no formal supervisory responsibilities.

**Minimum Required Qualifications****:**

* High School Diploma AND

* Three years of relevant work experience OR

* Equivalent combination of education and work experience

**Certificates and Licenses**: None required.

**OTHER REQUIRED QUALIFICATIONS:**

* Flexibility in working hours to include increased volume supporting start of school year

* Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

* High level of attention to detail with focus on quality while working in a high-volume environment

* Ability to work efficiently and effectively independently as well as collaboratively

* Team player with positive, flexible attitude, integrity, and strong interpersonal skills

* Strong oral and written communication skills with strong conflict and problem resolution skills

* Strong customer service skills and prior experience providing customer support

* Ability to manage and deliver on competing priorities

* Self-motivated and takes initiative to solve problems

* Ability to assimilate business policies and processes into practice

* Ability to pass required background check

**Desired Qualifications****:**

* Prior K12 experience is highly desirable

* Experience with Salesforce a plus

* Ability to learn new technology tools quickly (e.g., database and web-based tools)

* Experience using student information systems, learning management systems, and other types of databases

* Bachelors Degree

**Work Environment****:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* **This is a home-based position. Must live in Virginia**.

**The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.** **All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.**

*Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.*

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)