Classification Title Computer Supp Spec II Working Title Computer Support Specialist II Benefits Eligible Eligible Salary $17.688 per hour, commensurate with experience, education, and qualifications. Rate of pay will be determined by the staff compensation plan. Duties and Responsibilities **Computer Lab Support**

* Configure, build, and support physical and virtual client machines across College computing labs.

* Determine hardware and software requirements and ensure appropriate licensing, installation, and configuration.

* Assist others in the University IT Community with NACOE software installation and other support activities as needed.

* Contribute to departmental and University knowledge management documentation of computer labs.

**General Computer & End-User Support**

* Provide end-user assistance in the use of campus computing resources to a wide range of constituents with varying knowledge levels by troubleshooting, analyzing, diagnosing, and resolving complex user technical problems.

* Provide client and endpoint support with tools such as Ivanti, Jamf, McAfee, Spirion and others.

* Working closely with University IT staff, provide occasional support for NACOE classroom technology as needed.

* Assess the computing needs of faculty and staff providing appropriate and targeted recommendations, support, and maintenance on computing devices and services to optimally meet their needs.

* Contribute to departmental and University knowledge management documentation.

**Security Responsibility**

* Follow information security best practices and abide by University security policies and the guidance of the Information Security Group.

* Positively communicate and encourage security best practices throughout campus the College and campus community.

* Assess information security needs and recommend best practices among customers, including proactively asking questions to determine security needs and recommending solutions in accordance with University security policies and the guidance of the Information Security Group.

Required Qualifications Experience, Education, Knowledge & Skills

- Bachelors degree in a technology related field (such as computer science/engineering, information technology etc.) or ***an equivalent combination of relevant education and/or experience.***

- Demonstrated experience providing technical support including physical and virtual desktops, end-user troubleshooting and customer support, and support for computing and printing peripherals.

- Demonstrated experience using Active Directory and other tools, techniques, and best-practices for computer management and end-user support in an enterprise environment.

Preferred Qualifications Experience, Education, Knowledge & Skills

- Prior technical support role including desktop, end-user and server support experience utilizing tools and techniques such as SCCM , Ivanti, Kace as well as PowerShell, VBScript or Windows batch file scripts.

- Experience supporting virtual and physical computer lab environments.

- Experience in higher-ed information technology.

- Experience working in a networked environment including file sharing, e-mail configuration, network printing, client-side IP configuration; knowledge of networking principles and technologies including TCP /IP/DNS /DHCP , Ethernet and other networking technologies.

* Ability to be a forward, creative, positive, and flexible thinker exercise good judgment and make sound decisions.

* Ability to work effectively and collaborate with University IT staff in a team-oriented environment.

* Ability to analyze system components and support options to break down and resolve problems.

* Ability to manage time effectively and efficiently managing competing technical priorities.

* Skilled at communicating technical product knowledge in an understandable form to technical and non-technical personnel.

* Ability to manage competing technical priorities and problem solve independently as well as part of a team.

Position Special Requirements/Additional Information This job description should not be construed as an exhaustive state of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State Universitys rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill and/or ability require.

No Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individuals race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veterans status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the Universitys mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicants ability to compete in the hiring process or an employees ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-###-####; ...@montana.edu .

In compliance with the Montana Veterans Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veterans preference please complete the veterans preference information located in the Demographics section of your profile.

MSU s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .