**Security Officer job in Columbus at Lutheran Scial Svcs Centl Ohio**

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Responsible for recruiting, training, and development of security personnel; Develop, manage and monitor all security processes; Act as a liaison to other managers to assess completion of projects, and participate in strategic and budget planning. Ensure the highest quality in the provision of security services including hospitality, customer service and engagement to residents of Faith Mission and CHOICES shelters. Maintain overall responsibility for the safety and security of staff, clients, volunteers, and facilities at Faith Mission properties. Responds to incidents and/or violations that affect security and safety and review and report as required.

**Essential Duties and Responsibilities:**

* Directs Security Officers to investigate & respond to security incidents or concerns according to Faith Mission/Lutheran Social Services policies and procedures. This includes any incidents or injuries that occur during off-shift hours

* Directly supervises Security Staff employees. Carries out supervisory responsibilities in accordance with the Agencys policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems on a timely basis

* Performs perimeter checks of Faith Mission shelters and area businesses according to the Good Neighbor agreement to monitor security and safety of physical properties and to guard against loitering.

* Works with law enforcement and other local security teams to ensure ultimate safety and security of facilities and the neighborhood. Procures trespass agreements and attends legal hearings for trespassed individuals

* Performs internal inspections of Faith Mission facilities to ensure the security of the building and to check for any security concerns. Monitors suspicious behavior and/or criminal activity & communicates. Communicates any violations of Shelter practices to Shelter Manager, Engagement Staff, FM Director, or Human Resources as appropriate

* Partners with Engagement Staff to de-escalate any incidents and/or threats of violence

* Tracks all occurrences, accidents, or other unusual activity in Security Log and creates shift report of all incidents occurring on shift. Proactively communicates any issues or concerns to on-coming shift Security Officer

* Develops the security schedule, special projects, and reports, etc.

* Assists Volunteers with unloading and securing donations

* Maintains professional demeanor at all times with residents, donors, volunteers, and acts as a role model for other staff. Modeling appropriate behavior at all times

* Assists with training and mentoring of other security officers

* Conducts OC (Oleoresin Capsicum) Training for security staff

* Attend neighborhood and Downtown security meetings and internal safety meetings monthly and/or as needed

* Facilitate and attend security department meetings

* Performs all other duties as assigned

**REPORTING RELATIONSHIPS SUPERVISES:**

Security staff

**QUALIFICATIONS**

**EDUCATION:**

High School Diploma or GED required

**EXPERIENCE:**

Previous experience in security role preferred

Proven ability to problem-solve and exercise good judgment

**REQUIRED KNOWLEDGE, SKILLS & ABILITIES:**

* Acquire and maintain certification as OC (Oleoresin Capsicum) trainer

* Effective judgment and problem sensitivity skills in order to assess situations and manage to favorable outcomes

* Ability to understand and apply policies and procedures

* Able to communicate and work with a diverse group of individuals & in tense situations

* Ability to handle and respond to conflict situations using de-escalation techniques

* Able to communicate respectfully with employees and clients

* Ability to read, write and speak English

* Experience with computers and MS Office applications

* Must possess and maintain a valid drivers license and insurance

* Ability to direct other Security personnel & staff

* Able to manage available resources effectively throughout a shift

**OTHER REQUIREMENTS:**

Valid Ohio drivers license and ability to meet LSS insurance standards required

**Physical Requirements**

**Rarely**

**(0-12%)**

**Occasionally**

**(12-33%)**

**Frequently**

**(34-66%)**

**Regularly**

**(67-100%)**

Seeing: read reports and use computer

X

Speaking & Hearing: communication with clients and co-workers

X

Standing/Walking

X

Climbing/Stooping/Kneeling

X

Lifting/Pushing/Pulling up to 25 lbs

X

Lifting/Pushing/Pulling 25-50 lbs

X

Lifting/Pushing/Pulling 50-100 lbs

X

Lifting/Pushing/Pulling over 100 lbs

X

Fingering/Grasping/Feeling: write, type, use phones, etc

X

Sitting for extended periods of time

X

**Working Conditions**

* Spends a portion of time outside in normal or adverse weather conditions

* Occasional exposure to adverse or conflict situations

* Requires travel between locations either on foot or by vehicle

* Busy shelter environment with regular contact with homeless individuals and others in crisis

*LSS is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, gender, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. Minority, Veterans, Disabled, and Females encouraged to apply.*

#CB

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