**Job Details**

**Mac Desktop Support Specialist - (66)**

This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****

Job Title Mac Desktop Support Specialist Job Classification Hourly Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary)

# of Hires Needed 1 Job Description LCG is seeking an IT Desktop Support Specialist to join a highly skilled team providing technical support to hardware, software and operating systems in an inter-networked environment. The Desktop support team provides technical support services for a Mac and Windows environment ranging from Tier 1 to advanced Tier 2. The enterprise encompasses desktop applications, browsers, printers, scientific equipment and unified communications.

The ideal candidate must have excellent communication, interpersonal skills, and the ability to work effectively with all organizational levels. Responds to telephone calls, email and requests for technical support with emphasis supporting Apple devices. The role will require this individual to document, track, and monitor problems to provide resolution promptly.

**Responsibilities:**

Apple macOS and iOS device support.

Microsoft Windows laptop and desktop support.

Client connectivity to Open Directory and Active Directory in a domain environment.

Usage of distribution lists and security groups for computer accounts and user accounts.

File Server connectivity for clients, with associated file permissions and drive mappings.

Support for MS Outlook and Office 365 applications.

Security configurations and settings for macOS and Windows clients.

Basic Hardware configuration, software upgrade and installation for MACs and PCs.

Patch Management for macOS and Windows.

Network services troubleshooting and connectivity, including wireless.

Full disk encryption for laptops and desktops.

Anti-Virus and Anti-Spyware support.

Mobile Device Management support.

Responds to client requests and provides technical support and training to end users

Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily

Review, maintain and enforce standard operating procedures.

Able to determine the appropriate time to escalate complex inquiries to a senior technician

**Required Qualifications:**

Associates Degree in the field of computer science OR 1+ years of demonstrated experience troubleshooting current and previous Apple and Microsoft operating system(s)

Apple ACSP, Microsoft MCP, CompTIA A+/Net+ or equivalent relevant experience.

2+ years of experience with Mac OSX support

1+ years of experience Windows desktop support

Strong analytical, troubleshooting and problem-solving skills.

Ability to grasp IT concepts while following desktop support policies and procedures.

Capable of working on tasks/projects individually and as part of a team.

Staying current with new technologies and collaborate ideas

NIH Experience a plus

Ability to pass a Public Trust Background Investigation to handle sensitive, non-classified data.