Overview

We're in search of a detail-oriented individual who excels at customer service and enjoys assisting others. This role involves assisting our customers with their Preferred Partner Plan. If you have a knack for organization and a friendly demeanor, we'd love to hear from you.

Who Are We?

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

• 42-year-old residential home services business, deeply rooted in a legacy of excellence
• Boasting a dedicated team of over 750 employees committed to providing exceptional service
• Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

What Do We Have?

Join a team that values and invests in its employees:

• State-of-the-art facilities and an inviting office environment
• Exceptional support staff to enhance your workflow
• Steady job stability within a thriving industry
• Competitive compensation and an industry-leading benefits package
• Ample opportunities for career growth and skill refinement
• Visionary leadership paving the way for the future of our industry

Who/What Are We Looking For?

As a vital part of our team, you will:

• Professionally manage inbound/outbound customer inquiries with finesse and expertise
• Efficiently gather customer information, assess needs, and provide comprehensive solutions

• Confidently promote our products and services to meet and exceed customer expectations
• Support our field personnel in their day-to-day operations as needed
• Handle essential administrative tasks to ensure smooth operations

Qualifications:

To be a successful member of our team, you'll need:

• A high school diploma (or GED) as a testament to your foundational education
• Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction
• A knack for identifying customer needs and effectively communicating our offerings
• Dedication to meeting attendance requirements, demonstrating reliability
• A team-player mentality, collaborating seamlessly with colleagues
• Proficiency in Microsoft Office

Core Competencies:

Demonstrate your strengths in:

• Clear and effective verbal and written communication skills
• Navigating through multiple software systems with ease and proficiency

Training:

F.H. Furr is committed to providing all the training needed to excel in this role.

Office Hours:

• $18/hour
• Paid weekly

Office Hours:

• Monday through Friday 8am - 5pm
• Full-time

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.