**Job Details**

**Mid-Level Desktop Support Specialist - (138)**

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Job Title Mid-Level Desktop Support Specialist Job Classification Hourly Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary)

# of Hires Needed 1 Job Description LCG is an exciting growth-oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. LCG offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

LCG is searching for a Mid-Level Desktop Support specialist to support National Institutes of Health. This opportunity is full-time, and it is on-site in Rockville/ Bethesda, MD.

Duties & Responsibilities:

Support internal staff having desktop system and application issues via online ticketing systems

Work in a dynamic environment supporting ~500 users in a Windows OS, and Mac OS based environment

Help desk phone support and in person support

Imaging new machines, installing and updating software

Assist with the patching process as determined by the patch coordinator

Remediate vulnerabilities flagged by the security team

Prepare old computers for surplus

Provision and deploy Wndows and Mac endpoints for users

Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc.

Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting

Install, configure and maintain mobile devices via Mobile Device Management software

Required skills:

3 years experience

Bachelors degree with either technical training/certifications, or equivalent experience

Basic troubleshooting and problem-solving abilities

Good communication, documentation, and customer service skills

Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Jamf, and command line tool deployment, et. al.

Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, Microsoft Remote Desktop

Mac Office suite and Exchange/Office 365 email and calendaring

Desired skills:

Familiarity with Jamf Pro

Apple Certified Support Professional certification

Knowledge of Smart Cards

Willingness to learn