**Food Service Worker Lead**

**Requisition** R117212 **Market** Marriottsville, Maryland **Department** Food Services **Shift** All **Schedule** Full-time **Thank you for considering a career at** **Bon Secours!**

**POSITION SUMMARY**

This position is the Lead for RCC Food Service, ensuring front-of-the-house operations are taken care of for guests. Responsibilities include ensuring adequate supplies are in place, sufficient food is available, and the dining rooms are safe and sanitary for guests. The FSL will also train and coach Food Service Workers, leading by example. Ultimately, this position is responsible for consistently providing a high level of care and service for our guests.

The Food Service Lead will work with various members of the Food Service team to learn all areas within the Food Service department which include: food preparation, serving of all meals & beverages, maintaining a clean, safe and neat environment in the kitchen, dining rooms and conference rooms in which food is prepared and served and ensuring great customer service at all times.

**REPORTING RELATIONSHIPS**

The position reports to the Food Service Manager with dotted line reporting to the Executive Chef, when the Food Service Manager is not present.

**MAJOR DUTIES AND RESPONSIBILITIES**

***A representative summary of tasks to be performed by the incumbent is provided below. The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of The Sisters of Bon Secours, and in-line with the organizations Code of Conduct.***

**Under direct supervision the Food Service Lead will perform the following:**

**Cooking**

* As instructed completes prep work including: washing, peeling, cutting, and seeding vegetables and fruits, along with weighing and measuring designated ingredients.

* As instructed reads and follows approved food recipes to meet production, delivery and service schedules.

**Food Service**

* Reviews menu plan to ensure adequate serving stations and dining seats are prepared and available for anticipated guest attendance.

* Promptly and warmly greet guests in the dining room.

* Observes dining flow and addresses issues in a timely manner with Management for optimal guest experience.

* Collect meal tickets from guests as necessary, and turn in to supervisor.

* Communicates any shortages or problems to Food Service Manager or Executive Chef promptly. Monitors food temperatures to ensure desired presentation.

* Deliver food promptly and professionally following the established steps of service, following and maintaining safe food handling and sanitation standards.

* Demonstrate a complete understanding of all menu items and ingredients.

* As requested, accommodate reasonable requests, and note preferences.

* As needed, work with other associates to demonstrate knowledge of specialized diets and allergens.

* Work with back of the house staff, to ensure that all special requests are addressed and accommodated.

* Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.

* Exhibit communication skills/customer service skills.

* Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to a supervisor.

* Ensure that the dining room/area is properly set-up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.

**Kitchen and Dining Room Maintenance**

* Prior to every scheduled meal, inspect dining room(s) for sanitary conditions, correcting issues not up to established standards.

* Prior to every scheduled meal, inspect supplies (utensils, condiments, napkins, cups, etc.) to ensure sufficient quantities for planned guests, reporting availability issues to Manager.

* Carries pans, kettles, and trays of food to and from work stations, stove, and refrigerator while following all safety standards.

* Properly stores food in designated areas following wrapping, dating & rotation procedures.

* Monitors dining room equipment (ice/juice/soda/coffee dispensers, etc.) to ensure proper working order, alerting Management to equipment issues.

* Cleans work areas, equipment and utensils.

* Assures compliance with all sanitation and safety requirements.

* Distributes supplies, utensils, and portable equipment.

**Customer Service/Mission**

* During meal times, maintain an ongoing presence in dining room(s) for maximum attentiveness to guests.

* Serves customers in an efficient and friendly manner following outlined steps of service.

* Committed to following established safety, sanitary, and security protocols, reporting concerns to Management in a timely and professional manner.

* Provide all guests with a lasting experience of the Center, with intent for return business.

* Maintain good working relationship with co-workers to ensure compliance with company service standards, and inventory control procedures.

* Performs other duties and functions as assigned.

**EDUCATION AND EXPERIENCE**

***Required Qualifications***

* 1 year experience working in Hospitality industry, preferable within Food Service.

* High School Diploma (or GED).

* Ability to read and interpret written recipes and work instructions.

* Must be able to demonstrate flexibility and patience while working with both customers and co-workers.

* Represents SBS in a courteous, efficient, and friendly manner in all customer and employee interactions.

* Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.

* Follows SBS and OSHA safety standards, wearing all personal protective equipment as necessary.

* Demonstrate (as reflected in actions and attitudes) the guiding principles and core beliefs of The Sisters of Bon Secours: "To defend and care for all of creation and to cry out with others against injustice and all that diminishes life on earth."

***Preferred Qualifications***

* Experience working in a commercial kitchen.

* Culinary Certificate or Degree

Bon Secours is an equal opportunity employer.

Well also reward your hard work with:

* Comprehensive, affordable medical, dental and vision plans

* Prescription drug coverage

* Flexible spending accounts

* Life insurance w/AD&D

* An employer-matched 403(b) for those who qualify

* Paid time off

* Educational Assistance

* And much more

**S****cheduled Weekly Hours:**

40**Work Shift:**

All **Department:**

Food Services*All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for* Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, *which are Affirmative Action and Equal Opportunity Employers, please email ...@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ...@mercy.com.*