Casino Host, SAHARA Las Vegas, Las Vegas, NV
SAHARA Las Vegas -
Las Vegas, NV,
US
Casino Host
Date Posted: 2024-05-08
Job description
Position Overview:
It is the primary responsibility of the Casino Host to develop and maintain relationships with new and existing players through focused telemarketing efforts to drive revenue through room and event reservations. The role will include sending event invitations, responding to inquiries, solving guest issues, promoting marketing initiatives, and assisting with growing the database.
Position Duties and Responsibilities:
Actively tele-market to drive revenue by promoting property events and promotions
Develop new players, maintain existing and service all VIP level of guests
Meet and or exceed quarterly goals, including those pertaining to revenue, filing special events, and telemarketing efforts
Demonstrate a complete knowledge of marketing programs and benefits
Track and log player contact along with pertinent information in CRM system
Assist with the execution of special events and promotions as needed
Encourage card sign ups on casino floor
Proactively confirm arrangements including room type, amenities, dinner and show reservations
Effectively assist with hotel and event reservations
Assist with administrative duties for department transactions
Ensure follow up to thank player for visit and extend bounce back offer
Make decisions regarding player comps and incentives within established guidelines
Exercises discretion and independent judgment with respect to matters of significance
Perform other related duties as assigned by senior management
Position Requirements:
Preferred a minimum of one to two (1-2) years of previous host experience or sales experience catering to high-end clientele
Preferred previous experience working with casino and hotel operating systems such as: Synkros, and Opera
Must demonstrate excellent communication and guest service skills
Exceptional time management skills
Independent and self-starter
Ability to stay on task and organized under pressure.
Must be able to work varied shifts including nights, weekends and holidays
A valid Nevada Gaming License & Alcohol Awareness Card is required and must be obtained before entering this position
Must be 21 years of age or older
It is the primary responsibility of the Casino Host to develop and maintain relationships with new and existing players through focused telemarketing efforts to drive revenue through room and event reservations. The role will include sending event invitations, responding to inquiries, solving guest issues, promoting marketing initiatives, and assisting with growing the database.
Position Duties and Responsibilities:
Actively tele-market to drive revenue by promoting property events and promotions
Develop new players, maintain existing and service all VIP level of guests
Meet and or exceed quarterly goals, including those pertaining to revenue, filing special events, and telemarketing efforts
Demonstrate a complete knowledge of marketing programs and benefits
Track and log player contact along with pertinent information in CRM system
Assist with the execution of special events and promotions as needed
Encourage card sign ups on casino floor
Proactively confirm arrangements including room type, amenities, dinner and show reservations
Effectively assist with hotel and event reservations
Assist with administrative duties for department transactions
Ensure follow up to thank player for visit and extend bounce back offer
Make decisions regarding player comps and incentives within established guidelines
Exercises discretion and independent judgment with respect to matters of significance
Perform other related duties as assigned by senior management
Position Requirements:
Preferred a minimum of one to two (1-2) years of previous host experience or sales experience catering to high-end clientele
Preferred previous experience working with casino and hotel operating systems such as: Synkros, and Opera
Must demonstrate excellent communication and guest service skills
Exceptional time management skills
Independent and self-starter
Ability to stay on task and organized under pressure.
Must be able to work varied shifts including nights, weekends and holidays
A valid Nevada Gaming License & Alcohol Awareness Card is required and must be obtained before entering this position
Must be 21 years of age or older