**Front Desk Office Manager**

* Chesterfield, VA

* Full Time

* Front Desk

* Experienced

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We have recently opened additional offices and we are looking for talented individuals to join our team in Chesterfield! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Office Manager for the Master Center for Addiction Medicine Chesterfield office.

**Essential Job Tasks and Responsibilities** :

The Front Desk Office Manager is responsible to provide oversight and supervision to ensure that the front desk duties and responsibilities are completed timely and accurately, including:

* Patient appointment scheduling, appointment confirmation, check-in and check-out procedures

* Ensures required patient forms, documents, Insurance Cards, Identification, and notifications are obtained and scanned to the patient account

* Insurance eligibility verification, patient liability estimates and collection of patient responsibility

* Maintains HIPAA Compliance by protecting Patient Health Information

* Maintains knowledgeable of federal, state, and local laws and regulations related to office operations

* Manages staffing schedule for the front desk team members

* Performs Quality Audits for direct reports, to ensure quality assurance

* Reviews reports and other data files to monitor the results of the department

* Ensuring maintenance, cleanliness, and safety of the office, supply inventory and event planning

* Interacts in a professional manner and works collaboratively with Master Center staff and patients, and ensures that all team members provide excellent customer service and represents Master Center in a positive and professional manner at all times

* Follows and enforces Master Center policies and procedures

* Special Projects as needed

* Other duties as assigned.

**SKILLS AND BEHAVIORS:**

* Medical office experience

* Customer service experience

* Office management experience

A comprehensive benefits package is offered to full-time employees.

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Job Type: Full-time

Location: Chesterfield, VA

Salary Range: $18 to $20 an hour

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