**Spanish Bilingual Customer Service Agent**

La Plata / Bold Business Front Office / Part-Time We are looking for Customer Service Representatives to manage inbound/outbound calls and assist customers. **Candidates must be able to speak English and Spanish fluently.**

**25-30 hrs./week** Multiple shifts available between 8am EST and 11pm EST Monday through Sunday **Job Responsibilities**

+ Manage inbound and outbound calls in a timely manner

+ Follow communication scripts when handling different topics

+ Identify customers needs, clarify information, research issues and provide solutions

+ Schedule appointments if necessary

+ Navigate computer programs and/or databases

+ Data entry

+ Maintain electronic files

+ May be required to perform additional duties and tasks as required by the Company

**Job Qualifications**

+ Excellent English skills, both written and verbal

+ Spanish speaking skills are required

+ Excellent customer service skills

+ Good PC skills

+ Strong multitasking and time management skills

+ Great attention to detail

+ Able to support the WFH set up

+ Minimum download speed of 10 Mbps, minimum upload speed of 5 Mbps

+ Minimum of an i5 processor, 8 gig RAM

+ A designated work area