Location West Chester Township, OH

We are looking for an individual who will maintain customer relationships by handling customer inquiries, orders and request in a professional and friendly manner. Preparing quotes as assigned, based on customer specifications, blueprints and company capabilities in a timely manner. This person will coordinate and communicate with all affected internal and external shareholders in order to meet our customer expectations.

**Job Responsibilities**

* Receive and handle customer orders and issues via telephone, fax, email and customer portals and enter orders into Shoptech E-2 ERP system.

* Review order size, pricing with price breaks, minimum production requirements to ERP information, highlighting items with issues before accepting.

* Quote parts based on company capabilities and guidelines.

* Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.

* Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents.

* Computes costs by analyzing labor, material, and time requirements.

* Interface with production, purchasing and shipping to identify and troubleshoot issues.

* Maintain courteous, effective customer contact regarding inquiries/ orders/ forecasts and coordinating solutions when necessary.

* Follow up to ensure customer satisfaction.

* Monitor Kanban system entering orders to meet expected customer usage.

* Attend team meetings.

* Maintain customer information in ERP system.

* Other administrative duties as assigned

**Job Requirements**

* High School or GED.

* 3 year experience in fabrication and/ or metal stamping.

* Blue print reading.

* Strong computer literacy with Word, Excel (Shoptech E2 experience a plus)

* Autocad / Sigmanest experience a plus

* Strong verbal and written communication skills

* Self-starter

* Strong organizational skills

* Accurate data entry and paperwork