**Customer Service Representative**

Posted: 02/27/2022 **CSR Job Description**

**Minimum 1 Year experience required.**

AmeriStaff, Inc. is currently seeking an experienced Customer Service Representative to fill an opening with a company located in South Boston, VA.

**Requirements of the Customer Service Representative:** + High school diploma or equivalent required.

+ Strong and basic math skills.

+ Proficient in both Excel and Word applications.

+ Bookkeeping experience with data entry capabilities.

+ Must have a willingness to take charge of customer concerns.

+ Proven customer support experience or experience as a client service representative.

+ Strong phone contact handling skills and active listening.

+ Customer orientation and ability to adapt/respond to different types of individuals.

+ Excellent communications skills.

+ Ability to multi-task, prioritize, and manage time effectively.

**Benefits of the Customer Service Representative:**

+ Full Time.

+ Monday-Friday.

+ 8:00am-5:00pm.

+ $14.00-$15.50 /hour. **Responsibilities of the Customer Service Representative:**

+ Maintain a Customer First Attitude.

+ Ability to manage large amounts of incoming calls.

+ Identify and assess customers needs to achieve satisfaction.

+ Build sustainable relationships and trust with customer accounts through open and interactive communication.

+ Provide accurate, valid, and complete information by using the right methods and tools.

+ Handle customer complaints, provide appropriate solutions and alternatives.

+ Use industry data base software to keep records of customer interactions, process customer accounts and protect documents.

+ Follow communication procedures, guidelines, and policies.

+ Go the extra mile to engage customers.