Customer Service Adviser page is loaded **Customer Service Adviser**

**Customer Service Adviser**

locationsRedhill time typeFull time posted onPosted Today job requisition idR16208 **The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

Customer Service AdviserIF YOU CARE, THERES A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwicks talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

We have an excellent opportunity for an organized and enthusiastic customer service adviser to join our supportive Commercial team, based in Redhill.

Acting as the main point of contact for one of our key clients, youll input details of new insurance claims in to our in-house database so you need to be highly accurate, numerate, and also aware that some tasks may be repetitive at times.

Its important that you can multi-task youll support the team by issuing letters to clients, responding to customer phone queries and check loss adjusters reports before theyre issued to the client. Youll also track and manage email accounts. A lot of the tasks youll do are time sensitive so its important that you can prioritise, react quickly and be flexible. Well provide training and support but youll need to be comfortable working on your own initiative.

This role will suit someone who is comfortable speaking to people - youll need to be confident when dealing with our clients to build rapport, and reassuring and empathetic when helping their customers.

This role is office based in our new comfortable Redhill office, where youll be supported by colleagues and have the chance to get to the know the loss adjusting team youll be part of. Whilst we expect there will be some flexibility for occasional home working, candidates need to be based within a reasonable commute of our Redhill office.

**You will have/will b****e:**

* Minimum GCSE `C` grades or equivalent in Maths and English

* Accurate keyboard skills

* MS Word and Excel - intermediate level as a minimum

* Previous experience in a professional office environment an advantage

* A professional attitude at all times with excellent interpersonal skills

* A friendly and helpful telephone manner

* The ability to work under pressure and demonstrate flexibility

**What** **will you get for this**

* Competitive salary depending on skills, experience and qualifications

* Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

* Healthcare scheme

* A Self Invested Personal Pension Scheme

* Holiday allowance of 25 days plus bank holidays

* Discounts on various products and services

* Employee assistance programme for employee wellbeing

* Life assurance

* Group Income Protection

* Voluntary benefits dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

**Working at Sedgwick**

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients needs, support the communities in which we operate, and perform at our best.

Were passionate and understanding about our colleagues so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, were supportive of that. As a flexible employer, were happy to discuss options that take into consideration your personal needs for this position during your interview.

***Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.***

***Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.***

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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.