** Branch Manager, Strathmore Branch**

**Job Category****:** Second Level Manager **Requisition Number****:** BRANC01676 Showing 1 location **Job Details**

**Description**

**If you're passionate about your community, adore making an impact, thrive in a fast-paced environment and want to make a difference, then we're looking for you!** When you join our team, youre joining an organization with deep roots, big ideas, and a commitment to doing whats right. We work as one connected team, and value thinking big, acting local, taking charge, and making things easy.

**We look for people who:**

* Share our values

* Enjoy having honest conversations, about real things, as real people

* Believe that creating great experiences is totally within their control

* Build positive relationships and an understanding of what peoples needs are

* See solutions and possibilities (not problems!)

* Are simply outstanding at what they do

**Key Accountabilities:**

* Mobilizes and encourages the branch team to apply retailing excellence in order to deliver what is right for every member, while also balancing the interest of the credit union.

* Manages the branch sales, service, and operations by setting and achieving organizational objectives, and adhereing to all risk management and legislative standards for the quality of the branchs portfolio.

* Leads in the development of branch targets (i.e. deposit and credit sales and growth targets) and marketing plans.

* Develops and executes short term tactics/plans to drive specific behaviours and activities that maximize business growth, wallet share, member retention and acquisition objectives, and other financial results.

* Assesses and adapts existing plans; develops new capabilities and addresses any issues or gaps to ensure ongoing branch success.

* Enhances the Credit Unions visibility within the local community and builds a strong referral source for new potential business/ for business development to then manage and maintain.

* Ensures a high level of employee capability and engagement by setting individual goals and objectives, developing and coaching direct reports, continually assessing and improving levels of performance, supporting ongoing employee development and career planning, providing frequent feedback and guidance, and taking action to close any identified gaps.

* Leads change within the branch by encouraging and influencing staff to embrace new processes, technology, and business systems.

* Identifies emerging issues and trends to inform decision-making and integrates into member conversations where required.

* Provides technical direction to the branch and resolves complex problems and member complaints referred by staff; escalates to area manager when applicable.

* Controls branch expenses through the application of internal checks and balances, and prepares monthly branch financial statements and account reconciliations.

* Participates in the recruitment of branch staff by conducting interviews and consulting on candidate suitability prior to making a final decision.

* Manages and communicates issues; initiates follow-up with other branches, departments, and management as required.

* Sharing common goals, purpose, vision, and values with other CFCU branches and departments, builds relationships and encourages effective collaboration across all roles.

* Stewards digital enablement and multichannel usage.

**Experience and/or Educational Requirements:**

* Minimum 5 years experience in retail banking, consumer lending/credit, or investments.

* Minimum 1 2 years demonstrated experience in a management role.

+ **OR** Minimum 4-6 years of relevant experience.

* Experience in coaching to sales and referral target achievement.

* Proven ability to achieve (team) sales goals and recognize new sales opportunities/ business development.

* Proven success in business growth, as well as establishing member and community relationships.

* Completed a relevant certificate, diploma, degree or designation program.

* Working knowledge of industry trends and offerings.

**Skills and Competencies:**

* Strong computer skills; able to pick up new and existing programs related to the job quickly.

* Excellent communication skills; both written and verbal.

* Excellent critical thinking, problem solving, analytical, organizational and multi-tasking skills.

* Excellent customer service orientation.

* Excellent attention to detail.

* Owns the success and results of the overall business goals.

* Excellent leadership and management skills.

* Strong entrepreneurial business acquisition mindset.

* Ability to make timely and sound decisions based upon a mixture of analysis, policies, procedures, experience, and judgment.

* Ability to effectively adapt to and lead through an ever-changing business environment.

* Ability to employ digital channels, drive member awareness, and ensure the team is enabling members with CFCU digital access.

**Qualified applicants are invited to apply online.**

*We thank all applicants for their interest. Please note applications will only be accepted online and* *only those applicants under consideration will be contacted.*

*For more information on Connect First Credit Union Careers, please visit*

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