Caesars Rewards Representative, Caesars Entertainment, Baltimore, MD
Caesars Entertainment -
Baltimore, MD,
US
Caesars Rewards Representative
Date Posted: 2024-05-24
Job description
Job Description
ESSENTIAL FUNCTIONS:
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership.
Job Duties:
Minimum Qualifications:
ESSENTIAL FUNCTIONS:
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership.
Job Duties:
- Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
- Interacts with all casino related departments.
- Promotes positive customer service.
- Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
- Assists with the resolution of player complaints and problems.
- Has view only access to E-Promo account information.
- Regular attendance for scheduled work required.
- Provides Family Style Service at all times.
- May perform other duties as assigned.
- Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
- Greeting daily Line Runs and Charters while providing Family Style Customer Service.
- Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
- Always is available to assist with other duties when required to do so, or as directed by the supervisor.
Minimum Qualifications:
- High school education or equivalent required.
- 1 year of guest service experience.