**Customer Service Assistant**

Service Van Wert, Ohio Minimum Experience **Experienced** Customer Service Assistant Job Summary:

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will fieldcalls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least five years of administrative or customer service experience, but we are willing to train the right person.

Top 5 responsibilities:

1. Strong customer facing skills

2. Ability to follow direction and provide support

3. Strong computer skills

4. Organized execution, courteous, and helpful

5. Customer WOW experience

Customer Service Assistant Duties and Responsibilities:

* Respond to customer calls and emails and answer questions about products and services

* Process orders and ensure they are fulfilled

* Handle customer complaints or concerns

* Log all contacts in our customer database system accurately

* Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, ect. As needed

* Generate monthly, quarterly, and annual reports for management

Customer Service Assistant Requirements and Qualifications:

* High school diploma or equivalent; associates or bachelors degree preferred

* 5+ years of experience in customer service or an administrative role

* Prior experience handling office responsibilities

* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars

* Outstanding phone and email etiquette

* Able to manage multiple accounts simultaneously

* Highly organized multitasker who works well in a fast-paced environment

* Exceptional communication and written skills

* Willingness to learn and grow with the company

What we offer:

Alliance Automation benefits include, but not limited to,

* Hourly wage based on experience.

* Paid vacation,

* Sick time,

* Medical/Dental/Vision/life/disability,

* Retirement and more.

* We provide qualified employees with access to the following paid training opportunities

* A comprehensive online training program

* Vendor certified training

* Customized internal curriculum.

* We provide our employees with a safe, clean climate-controlled work environment.

Location Van Wert, Ohio Minimum Experience Experienced