Customer Service Advisor (Hybrid), Connection, All cities, OH
Connection -
All cities, OH,
US
Customer Service Advisor (Hybrid)
Date Posted: 2024-04-23
Job description
**Customer Service Advisor (Hybrid)**
**Grow Your Career at Connection
Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.** Boca Raton, FL
**Connection**
keywords: position summary,business,returns authorization,sales support,other duties,education & experience,technical,communication,skills
Full-time
**Overview**:
Working independently, the Customer Service Advisor will provide internal and external clients with proficient, competent problem resolution of operational issues using systems and tools while collaborating with different teams. Primarily, this role enhances the productivity of Account Managers and internal teams by efficiently managing and owning the end-to-end process for clients' merchandise return requests. Also, the Customer Service Advisor will facilitate and nurture the partnership between Connection Enterprise Solutions and its suppliers and vendors by detecting, addressing, and solving complex issues affecting business relationships and/or clients' experience. This role requires minimum supervision while making independent business decisions that could retain clients, limit company exposure, save money or bring more revenue to the company. Entity of type com.vizirecruiter.common.domain.model.Label with id: 7159 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1175 **Responsibilities**:
**Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** 48_Advise Created with Sketch. Position Summary
Working independently, the Customer Service Advisor will provide internal and external clients with proficient, competent problem resolution of operational issues using ... 48_Professional Created with Sketch. Business
Also, the Customer Service Advisor will facilitate and nurture the partnership between Connection Enterprise Solutions and its suppliers and vendors by detecting ... **Responsibilities**
48_Compliance Created with Sketch. Returns Authorization
Manages the end-to-end return merchandise authorization (RMA) process within the established SLAs by collaborating with suppliers, vendors, and internal teams to satisfy ... 48_sales Created with Sketch. Sales Support
Provides internal and external clients with proficient, competent problem resolution of operational issues using systems and tools while collaborating with different ... 48_Prepare Created with Sketch. Other Duties
Manages exception requests by either negotiating with suppliers/vendors and/or providing recommendations to the appropriate internal individual/teams. Receives, sorts ... **Requirements**
48_Experience Created with Sketch. Education & Experience
Minimum years of career experience to qualify for the role: 5 years. Total years of career experience in order to be fully proficient: 8 years. Degree requirements: Bachelor's ... 48_Background Created with Sketch. Technical
Working knowledge of Microsoft Excel with the ability to create reports and basic pivot tables. Working knowledge of Microsoft Word, Outlook, UPS Worldwide tool ... 48_Communication Created with Sketch.
**Grow Your Career at Connection
Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.** Boca Raton, FL
**Connection**
keywords: position summary,business,returns authorization,sales support,other duties,education & experience,technical,communication,skills
Full-time
**Overview**:
Working independently, the Customer Service Advisor will provide internal and external clients with proficient, competent problem resolution of operational issues using systems and tools while collaborating with different teams. Primarily, this role enhances the productivity of Account Managers and internal teams by efficiently managing and owning the end-to-end process for clients' merchandise return requests. Also, the Customer Service Advisor will facilitate and nurture the partnership between Connection Enterprise Solutions and its suppliers and vendors by detecting, addressing, and solving complex issues affecting business relationships and/or clients' experience. This role requires minimum supervision while making independent business decisions that could retain clients, limit company exposure, save money or bring more revenue to the company. Entity of type com.vizirecruiter.common.domain.model.Label with id: 7159 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1175 **Responsibilities**:
Returns Authorization
- Manages the end-to-end return merchandise authorization (RMA) process within the established SLAs by collaborating with suppliers, vendors, and internal teams to satisfy clients' return requests.
- Requires investigation, analysis, evaluation of alternatives, and selection of the best course of action to fulfill customers' needs.
- Negotiates return authorizations between and on behalf of PCC, vendors, and customers.
Exception Request Administration
- Manages exception requests by either negotiating with suppliers/vendors and/or providing recommendations to the appropriate internal individual/teams
Sales Support
- Provides internal and external clients with proficient, competent problem resolution of operational issues using systems and tools while collaborating with different teams.
- Answers and solves business inquiries, requests, and complaints from clients reaching Customer Service through the following Connection Enterprise Solutions' channels: e-mail, phone, and/or internet
- Escalates issues to the next internal level after all avenues are exhausted
Mail Distribution
- Receives, sorts, and logs in all incoming and outgoing packages and express mail deliveries.
Minimum years of career experience to qualify for the role: 5 years
Total years of career experience in order to be fully proficient: 8 years
Degree requirements: Bachelor's degree or equivalent combination of education and work experience
Major if applicable: Information Technology/ Business - Preferred
Technology Skills:
- Working knowledge of Microsoft Excel with the ability to create reports and basic pivot tables
- Working knowledge of Microsoft Word, Outlook, UPS Worldwide tool
- Proficient in using Internet search engines for researching purposes
Business Knowledge/Skills:
- Excellent problem-solving skills
- Superior listening skills and clear verbal communication with the ability to respond to customer phone inquiries in an appropriate and professional manner
- Superior Customer Service skills; strong focus on fulfilling requests
- Ability to prioritize tasks and to manage multiple priorities based on business and clients' needs
- Collaborative with the ability to relate well with internal departments such as Sales, Accounting, Credit & Collections, IT, HR, and Purchasing.
- Good analytical skills, ability to anticipate and or identify issues
- Superior conflict resolution and negotiation skills
- Excellent written communication skills with the ability to send customer-friendly e-mails based on suppliers/manufacturer answers
- Experience working in virtual environments
Other Competencies:
- Experience in shipping, receiving, and inventory management
- Creative, ability to think out of the box
- Experience working in call centers and or managing incoming phone calls
**Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** 48_Advise Created with Sketch. Position Summary
Working independently, the Customer Service Advisor will provide internal and external clients with proficient, competent problem resolution of operational issues using ... 48_Professional Created with Sketch. Business
Also, the Customer Service Advisor will facilitate and nurture the partnership between Connection Enterprise Solutions and its suppliers and vendors by detecting ... **Responsibilities**
48_Compliance Created with Sketch. Returns Authorization
Manages the end-to-end return merchandise authorization (RMA) process within the established SLAs by collaborating with suppliers, vendors, and internal teams to satisfy ... 48_sales Created with Sketch. Sales Support
Provides internal and external clients with proficient, competent problem resolution of operational issues using systems and tools while collaborating with different ... 48_Prepare Created with Sketch. Other Duties
Manages exception requests by either negotiating with suppliers/vendors and/or providing recommendations to the appropriate internal individual/teams. Receives, sorts ... **Requirements**
48_Experience Created with Sketch. Education & Experience
Minimum years of career experience to qualify for the role: 5 years. Total years of career experience in order to be fully proficient: 8 years. Degree requirements: Bachelor's ... 48_Background Created with Sketch. Technical
Working knowledge of Microsoft Excel with the ability to create reports and basic pivot tables. Working knowledge of Microsoft Word, Outlook, UPS Worldwide tool ... 48_Communication Created with Sketch.