Customer Service Representative

Fully Remote USPTO Job Type Full-time Description RIVA Solutions is seeking to hire a Customer Service Representative to support the United States Patent and Trademark Office.

**Responsibilities:**

* Position is the front-line customer service center for the government customer and responds to public inquiries seeking information on a variety of agency programs and services in a call center environment.

* The goals are to efficiently provide customers with accurate responses to their requests in a courteous and professional manner.

* Maintain and continually foster a positive working relationship with peers and leadership

* Adhere to scheduled lunches/breaks

* Accurately document call descriptions according to the SOP for call documentation

* Distribute accurate information to USPTO callers and/or transfer to the appropriate business center in accordance to the information provided in the QRG and SOPs

* Ensure that interactions with USPTO customers are professional and in accordance with USPTO Guidelines

* Must be receptive to coaching and feedback by the USPTO leadership

* Must be receptive to adaptations in policy and procedures

* Any additional duties as assigned by the RIVA Solutions, Inc leadership

Requirements **Basic Qualifications:**

* Ability to obtain a Public Trust

* High School Diploma, some college preferred but not required

* At least 1-2 years of previous call center/customer service experience

* Excellent written and verbal communication skills

* Experience Microsoft Office (Word, Excel, PowerPoint)

* Strong typing/email correspondence experience.

**About RIVA:**

RIVA Solutions, Inc. is a rapidly growing provider of information Technology and Program Support Services to the United States Federal Government. Headquartered in McLean VA, RIVA has over 500 employees in 20+ states across the US. As we continue to expand our services within Management Consulting, STEM, Cyber AI and Robotic Process Automation, we are looking for highly qualified people to join and thrive with us. VivaLaRIVA!

RIVA Solutions, Inc. is an Affirmative and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

If youd like to view a copy of the companys affirmative action plan or policy statement, please email ...@rivasolutionsinc.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ...@rivasolutionsinc.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.