** PROGRAM SUPPORT SPECIALIST**

**Department of Housing and Urban Development**

**Location**

1 vacancy in the following location:

+ **Duties**

As a **PROGRAM SUPPORT SPECIALIST**, you will:

* Evaluate the effectiveness of administrative and operations policies and procedures throughout the Office and ensure they conform to the policies and procedures of the Assistant General Counsel, Deputy General Counsel, the General Counsel, and the Department.

* Maintain official organizational records to ensure program effectiveness.

* Perform programsupport functions such as managing steps in the electronic discovery litigation hold process for the Department (current and departing employees) including monitoring the Division's electronic mailbox; processing confidential litigation hold notices; maintaining the master litigation hold list for the Department; notifying impacted parties and submitting IT Tickets to preserve electronic data and schedule data collections; and processing notifications for departing employees through the HUDGone system.

* Provide guidance, direction and/or instruction, along with Office staff, to assist individuals in Headquarters and the Field experiencing IT challenges; advise users regarding more effective use of computers; maintain inventory of IT equipment; and analyze current Office information systems and recommend solutions for tracking and office management systems.

* Manage user accounts, login information, and passwords for OGC systems. Proactively review OGC systems user account lists and perform inspections of users whose access needs to be removed or kept current.

**Requirements**

** Conditions of Employment**

The official duty station for this position will be in **Washington, District of Columbia**. Failure to report to duty at this location may be grounds for a disciplinary action, including removal.

**Key Requirements:**

- Please refer to "Conditions of Employment."

- Must be U.S. Citizen or U.S. National.

** Qualifications**

You must meet the following requirements within 30 days of the closing date of this announcement.

**Specialized experience for the GS-11 grade level is defined as one year of experience at the GS-09 grade level, or equivalent. that has equipped the candidate with the knowledge, skills, and abilities to successfully perform the duties of the position.

Specialized experience is defined as:**

- Evaluating the effectiveness of administrative and operations policies and procedures to ensure they conform to those of the Department as a whole; AND

-Providing advice and guidance on IT policies and equipment; AND

-Conducting analysis of IT systems to assist in determining whether new systems/applications or enhancements should be developed; AND

-Managing the electronic discovery litigation hold process; AND

-Experience assisting attorneys and paralegals in IT or electronic discovery.

**OR Education:** Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree, OR LL.M., in an accredited college or university that demonstrates the knowledge, skills, and abilities necessary to do the work.

**OR Combination:** You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the education requirement must equal at least 100 percent. Only graduate level education in excess of 36 semester hours (54 quarter hours), may be used to combine education and experience.

Experience may have been gained in either the public, private sector or **.** One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

**Time-in-Grade:** In addition to the above requirements, you must meet the following **time-in-grade requirement**, if applicable:

For the **GS-11** you must have been at the **GS-09** level for 52 weeks.

**Time After Competitive Appointment:** Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment. **Education**

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the .

**Additional information**

**OTHER INFORMATION:**

* We may select from this announcement or any other source to fill one or more vacancies.

* Relocation expenses will not be paid.

* Relocation incentive will not be paid.

* Recruitment incentive will not be paid.

* This is a **non-bargaining** unit position.

* This position is **Non-Exempt** from the Fair Labor Standards Act (FLSA).

* HUD offers alternative and flexible work schedules.

**CONDITIONS OF EMPLOYMENT:**

* A one year probationary period may be required.

* Must successfully complete a background investigation.

* Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

* Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

* If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

* Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

As required by , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

Employees are considered for COVID-19 two weeks after they have received the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the U.S. Food and Drug Administration, or that has been listed for emergency use by the World Health Organization.

**If selected,** you will be required to submit documentation of proof of vaccination or have an approved exemption request on/or before appointment or onboarding.

HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit .

* A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your rsum, responses to the online questions, and required supporting documents. Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to pr