BRANCH ACCOUNT EXECUTIVE RLF, Select Event Group, Manassas, VA
Select Event Group -
N/A
Manassas, VA,
US
N/A
BRANCH ACCOUNT EXECUTIVE RLF
Date Posted: 2024-05-16
Job description
Job Details
Job Location 30 Manassas Branch - Manassas, VA
Position Type Full Time
Job Shift Any
Job Category Sales
The Event Rental Consultants in our Rentals, Linens and Furnishings Division (RLF) are tasked with cultivating, maintaining and expanding a book of business, providing superior service to existing and new relationships. Event Rental Consultants efforts focus on driving revenue into the company through the conversion of new accounts, retention of existing clients and expanding existing client relationships. The Event Rental Consultant is also expected to keep the client educated, proactively, about the companys policies and any account changes. The Event Rental Consultant is the main point of client contact at all stages of the event.
Working in a team environment, led by a Team Director, the Event Rental Consultant is expected to act as the client advocate and works with internal departments to ensure that client needs are fulfilled while maintaining the company procedural requirements. The Event Rental Consultant assists with client designs, handles client complaints, collects and analyzes event requirements, and improves the overall client experience.
The Event Rental Consultant is a revenue generating role and each Consultant is expected to eagerly participate in revenue generating activities while providing excellent customer service
Expand Opportunities Client Penetration
Participates in sales and business development activities at the direction of the Team Directors
Is proactive in their own approach to continuously expand upon their book of business
Partakes in necessary outreach to potential new customers; not just relying on existing clients to generate revenue
Focuses activities on revenue generation through penetrating and expansion of existing accounts/relationships.
Supports Team Director with efforts to penetrate new business opportunities
Attend one networking opportunity per quarter can be with various networking associations or an industry event put on by our clients
Logs activities and provides weekly feedback to Directors
Solidifies annual work
Contributes to the companys social media efforts on IG, FB and email campaigns
Customer Management
Proactively communicates with clients regarding company policies, fees and procedures
Receives event needs and instructions via client communication and enters the event information into our industry-based software system
Keeps accurate details on all rental contracts, including equipment needs, delivery and pickup details, and contact information to ensure all orders go out the door correctly
Receives changes and requests from client and acts on them in a timely manner
Meets with clients in design studio to put together equipment needs for various events including weddings, galas, corporate parties, and other social gatherings
Follows up with clients on all information received in studio appointments to ensure all details are correct
Visit venues to providing better client support
Support clients through equipment photos, mood boards, swatch distribution and other tasks as needed
Takes initiative to research all clients in assigned book of business regarding their background; includes equipment preferences, venues most often worked at, and their general trend of business with Select
Able to confidently answer questions put forth by clients regarding equipment, delivery and pickup logistics, company policies, and other general questions
Proactively strengthen relationships by contacting clients to inform them of new policies, send new products, or straightforward engagement in order to build trust and confidence
Balances the needs and requests of clients within the parameters that Select can operate by; does not overpromise or commit to anything outside of normal business practices unless it is confirmed by Select that we can fulfill this request
Has the ability to confidently offer suggestions to clients for equipment if the initial needs of the client are not able to be met by Select
Book of Business Ownership
Actively manages existing book of business
Shows YOY growth of existing client business
Grows book of business by adding new clients through targeted outreach
Tracks current accounts that are growing
Reaches out to struggling accounts compared to previous year
Reaches out to clients on a regular basis to investigate seasonal needs and activities. This does not include reacting to a request or reaching out about an issue or upcoming event
Utilizes CRM software to keep all client communication updated
Collaboration and Teamwork
Routinely contributes to the workload surrounding clients in order to alleviate stress of teammates
Works quickly and efficiently with Operations to ensure client contracts are closed within two business days of the pickup so final invoices can be sent and event can be finalized
Share responsibilities in the office with teammates this includes helping to field calls when necessary, answering the door and greeting clients, maintaining cleanliness of the studio and office, and other duties as needed
Reacts to onsite issues and coordinates with Operations to remedy situations this includes during office hours and after hours as the situation requires
Contributes to the team and companys ability to stay current with industry trends and products through social media and other research
Demonstrates an understanding of, or a willingness to learn, the relationship between sales process and operations working to produce the best end result for the company and our clients
Participates in venue visits and key deliveries to better understand the client needs and operational complexities of some sites
General
There are several traits and behaviors that are crucial to the Event Rental Consultants success. These are used in conjunction with the main responsibilities listed above to evaluate performance:
Teamwork Positive and encouraging attitude Forward thinking
Independent reasoning and solutions Ability to multi-task Detail-oriented
Ability to perform under pressure Maintaining composure with clients Time management
Willingness to work after hours Represent ownership of relationship Strong decision-making skills Creative problem solving Passion for design and collaboration Organizational skills
Ability to learn from mistakes Understanding of customer service